Lending Services Applications Support Senior Manager

5 days ago

Irving, Texas, United States Citigroup Inc Full time
Job Summary

Citi Wholesale Lending is embarking on a multi-year technology initiative to upgrade our core accounting and servicing application for its Agency, Non-Agency, and Bi-lateral businesses globally. This transformation will include migrating to the Loan IQ platform and exiting current products that support the businesses. A full-service Lending Production Support team will be critical in the transformation program's success.

Responsibilities
  • Oversee the day-to-day operations of the Irving Lending support team.
  • Ensure adherence to the global service level, which includes maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices.
  • Assure adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in best practices across the overall support program.
  • Provide technical oversight across systems and applications, leverage skills across multiple apps support areas.
  • Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for business and operations.
  • Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
  • Perform other duties and functions as assigned.
  • Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
  • Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
  • Calm and analytical when faced with major incidents on critical systems.
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
  • Focus on people development, coaching, and peer feedback.
  • Perform other duties and functions as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications
  • 6-10 years experience in an Apps Support role is essential.
  • At least 3 years of experience with LoanIQ Platform.
  • Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload.
  • Consistently demonstrates clear and concise written and verbal communication skills.
  • Ability to communicate appropriately to relevant stakeholders.
  • Capacity Planning/Forecasting exposure a plus.
  • Effectively share information with other support team members and with other technology teams.
  • Good knowledge of SQL (Oracle dialect is preferable).
  • Experience with REST, JMS, SOAP, Microservice.
  • Experience with Spring Boot, Swagger, Tomcat, and JSON and XML processing.
Education
  • Bachelors/University degree.
Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Irving Texas United States

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