Senior IT Applications Support Engineer

1 day ago

Irving, Texas, United States Citizens Full time
About the Role

We are seeking a highly skilled Senior IT Applications Support Engineer to join our team at Citizens. As a key member of our IT Operations team, you will be responsible for providing day-to-day operational support for our critical IAM environment.

Key Responsibilities
  • Provide L2/L3 operational application support for our suite of IAM applications, focusing on health, uptime, monitoring, and reliability of services and infrastructure.
  • Coordinate and implement application configuration, deployment, and validation, as well as troubleshooting.
  • Lead and manage incident triage in collaboration with other team members and cross-functional teams, analyzing and identifying problems, conducting post-mortems, and developing permanent remediation plans.
  • Continually improve and mature our telemetry framework and monitoring capabilities to achieve end-to-end flow monitoring and implement proactive and actionable alerting.
  • Engage in running, maintaining, and improving critical services against established Service Level Objectives (SLOs) by applying software engineering principles, with capacity management and continuous performance improvements.
  • Minimize manual involvement for the team by driving solutions in automation and implementing continuous improvements that create a more stable operating environment.
  • Lead and contribute to the migration of applications from On-Prem to Cloud solutions, with best practices and in collaboration with Application Development teams.
  • Build strong and productive relationships with development and product teams, and engage with other stakeholders, with the purpose of continued platform improvements and delivery of initiatives.
  • Vulnerability research, patching, and remediation.
Requirements
  • 5 or more years of professional experience, preferably in an enterprise financial services environment.
  • Experience with IAM technologies such as Active Directory, LDAP, Single Sign-On, MFA, and Privileged Access Management.
  • Experience with automation and configuration tools like Ansible, Puppet, and Chef.
  • Experience with Jenkins, GIT, and CI/CD pipelines.
  • Experience with scripting languages like Bash, PowerShell, and Python to automate tasks and manipulate data.
  • Strong platform skills with Windows, Linux, and Cloud.
  • Working knowledge of infrastructure components such as routers, load balancers, cloud products, container systems, storage, and networks.
  • Strong application and middleware support knowledge.
  • Knowledge in AWS Cloud services related to compute, storage, networking, messaging, automation, and data.
  • Experience in handling critical application outages in large-scale operations and utilizing debugging and troubleshooting skills in driving root cause analysis and remediation, and ability to handle complex problem resolution under pressure.
  • Experience with instrumentation, monitoring, alerting, and responding to performance and availability of applications using tools such as Splunk, Grafana, Datadog, and Cloudwatch.
  • Experience with Enterprise Databases such as Oracle, mySQL, and other industry-used Databases.
  • Experience with full software development life cycle and Agile disciplines such as Sprints, Scrum, and Kanban.
  • Experience and understanding of concepts and principles of SRE, DevOps, and DevSecOps.
What We Offer

We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Note that our paid time off policy exceeds the mandatory paid sick or paid time-away policy of very local and state jurisdiction in the United States.

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