Lending Operations Manager

3 days ago


Irving, Texas, United States Citigroup Inc Full time
Job Summary

Citi Wholesale Lending is embarking on a transformative technology initiative to upgrade our core accounting and servicing application for its Agency, Non-Agency, and Bi-lateral businesses globally. This multi-year project aims to support growth and strategic objectives by reducing manual efforts, mitigating risk, and enhancing operational efficiencies.

Key Responsibilities
  • Oversee the day-to-day operations of the Irving Lending support team, ensuring adherence to global service level agreements.
  • Ensure operational efficiencies, strengthen incident management, problem management, and knowledge sharing practices.
  • Provide technical oversight across systems and applications, leveraging skills across multiple apps support areas.
  • Collaborate with business and operations teams to provide a holistic view of the production environment.
  • Perform controlled resolution of incidents and problems, including prioritization and escalation to relevant groups when necessary.
  • Champion stability initiatives to enable application high availability for Business-As-Usual.
  • Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with operations and technology partners.
  • Focus on people development, coaching, and peer feedback.
Requirements
  • 6-10 years of experience in an Apps Support role is essential.
  • At least 3 years of experience with LoanIQ Platform.
  • Highly assertive communications skills, commanding personality, and ability to engage a large audience.
  • Effectively share information with other support team members and with other technology teams.
  • Ability to plan and organize workload, consistently demonstrating clear and concise written and verbal communication skills.
  • Capacity Planning/Forecasting exposure a plus.
  • Good knowledge of SQL (Oracle dialect is preferable).
  • Experience with REST, JMS, SOAP, Microservice, Spring Boot, Swagger, Tomcat, and JSON and XML processing.
Education

Bachelor's/University degree.

Job Family Group

Technology.

Job Family

Applications Support.

Time Type

Full time.

Primary Location

Irving, Texas, United States.

Primary Location Full Time Salary Range

$125,000 - $188,640.00.

In addition to salary, Citigroup Inc.'s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental, and vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.



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