Customer Service Representative
2 weeks ago
About Octane Lending
Octane Lending is a Fintech company revolutionizing lending in under-served verticals. Our mission is to connect people with their passions through automated underwriting, innovative credit products, and financing through our in-house lender Roadrunner Financial.
Job Summary
We are seeking a Customer Service Representative to join our Servicing Center in Irving, Texas. As a Customer Service Representative, you will be responsible for handling inbound and outbound calls, processing phone payments, conducting customer interview calls, and resolving customer issues via online chat.
Key Responsibilities
- Handle an average of 80 inbound and outbound calls per day
- Process phone payments
- Conduct outbound customer interview calls
- Communicate and resolve customer issues via online chat channel
- Resolve common customer concerns regarding their powersports loan
- Meet monthly productivity and quality goals
- Comply with all federal and state specific laws that regulate collections and servicing activities
Requirements
- HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio
- Requires a minimum of 2 years related customer service experience in a fast-paced environment
- Working knowledge of Word and Excel
- Able to master use of web-based system of record (LoanPro) Training Provided
- Strong communication skills both verbally and written as role is a combination phone and communicating through chat. Bi-Lingual English/Spanish a plus
- Excellent people skills and a strong customer service attitude and able to demonstrate problem solving ability
- Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual
Benefits
- Medical and Dental coverage for you and your family
- Paid Holidays and Vacation. 20 days PTO plus 11 paid company holidays
- Retirement Plan (401K), Life and Accidental Death insurance
- Getting in on the ground floor, opportunity for professional growth, career progression
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Equal Opportunity Employer
Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.
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