Customer Service Representative

4 weeks ago


Orange, California, United States Abe Rader Insurance Agency, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to provide exceptional customer service to our clients in the insurance industry. The ideal candidate will have excellent communication skills, be detail-oriented, and have a strong customer focus.

Key Responsibilities
  • Provide customer service to existing clients, including updating policies, providing quotes, and answering questions.
  • Answer customer calls and correspondence regarding new or existing insurance policies.
  • Work with new clients to understand their needs, gather necessary data, and present policy options.
  • Set appointments and review existing policies with clients.
  • Confer with customers to provide detailed information about products and services.
  • Resolve product or service issues by clarifying the customer's concern and selecting the best solution.
  • Maintain accurate records of customer interactions and transactions.
Requirements
  • Bilingual speaking skills in Spanish and English.
  • Strong customer focus and excellent phone manners.
  • Attention to detail, organization, and multi-tasking skills.
  • Ability to handle difficult situations with customers and solve problems without direct supervision.


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