Customer Service Representative

4 weeks ago


Orange, California, United States US Tech Solutions Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at US Tech Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities

  • Provide timely and effective support to clients via phone, email, or chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues.
  • Document customer interactions and update records accordingly.
  • Participate in ongoing training and development to improve customer service skills.

Requirements

  • High school diploma or equivalent required.
  • 6 months of experience in a call center capacity required.
  • Typing speed of 35 words per minute (WPM) required.

Preferred Qualifications

  • 6 months of Medi-Cal/Medicaid or health services experience.

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service to our clients and fostering a positive work environment for our employees.



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