Customer Service Representative
3 weeks ago
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at US Tech Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
- Provide timely and effective support to clients via phone, email, or chat.
- Resolve customer complaints and issues in a professional and courteous manner.
- Collaborate with internal teams to resolve complex customer issues.
- Document customer interactions and update records accordingly.
- Participate in ongoing training and development to improve customer service skills.
Requirements
- High school diploma or equivalent required.
- 6 months of experience in a call center capacity required.
- Typing speed of 35 words per minute (WPM) required.
Preferred Qualifications
- 6 months of Medi-Cal/Medicaid or health services experience.
About US Tech Solutions
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service to our clients and fostering a positive work environment for our employees.
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