Front Desk Receptionist

4 days ago


Birmingham, Michigan, United States Skin House Full time
Job Title: Front Desk Receptionist

We are seeking a dedicated and compassionate part-time Front Desk Receptionist to join our team at Skin House, a thriving Medical & Wellness Spa in Birmingham, MI.

Job Summary:

The Front Desk Receptionist will play a vital role in assisting our team of professionals in delivering high-quality assistance and exceptional customer service to our clients.

Responsibilities:
  • Greet all guests and answer phone calls in a professional and courteous manner.
  • Assist guests with questions regarding services and products, and book appointments as needed.
  • Check guests into the computer system and charge for services performed.
  • Assist with transitional cleaning of the clinic and spa area as needed.
  • Be on time for shift and maintain consistent, regular attendance record.
  • Properly open and close spa each day according to Standard Operating Procedures.
  • Accurately book, change and cancel spa appointments.
  • Acknowledge and greet everyone who enters and leaves the spa.
  • Ensure that the check-in, check-out and payment process is handled in accordance with company policy.
  • Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation.
  • Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.
  • Learn and promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
  • Handle guests questions and concerns promptly, professionally and courteously.
  • Maintain complete confidentiality in all guest matters in accordance with company policy.
  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Maintain a clean, fully stocked and well organized work area.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Regularly attend, participate in and support training and staff meetings for the spa.
  • Assist in all areas of spa operation as requested by management.
Requirements:
  • Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative.
  • Must be detail-oriented and have ability to multi-task.
  • Ability to be efficient and productive in a luxury, fast-paced environment.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math skills.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Excellent communication, listening and computer skills.
  • Must be a team player.
  • Must have evening & Saturday availability.


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