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Front Desk Receptionist

2 months ago


Birmingham, United States solvENT Full time
Job DescriptionJob DescriptionJob description

Description

  • Welcomes patients and visitors by greeting them in a courteous manner and addressing their needs
  • Prioritize and respond to patient requests appropriately
  • Keeps patient appointments on schedule by following a specific check-in procedure and assisting patient with paperwork.
  • Helps update patient charts by entering or scanning in demographic, clinical and financial information.
  • Works with operations manager to maintain front office supplies and equipment by checking stock, anticipating supply needs and scheduling equipment service and repairs
  • Keeps waiting room clean and stocked with refreshments, magazines, and marketing materials
  • Answer phone calls in a timely and professional manner; direct calls to correct teams and departments to ensure best possible service
  • Assist physician teams and other departments as needed

Requirements

  • Prior experience working as a receptionist, secretary or similar administrative role; medical office experience a plus
  • Strong interpersonal skills and excellent verbal and written communication skills
  • Ability to maintain composure when directly dealing with patients and on phone when handling calls
  • Strong typing skills
  • Basic knowledge of computer programs
  • Must be able to work independently but also as part of a team
  • Enter data with accuracy and appropriate detail
  • Ability to apply common sense understanding to carry out detailed written or oral instructions
  • Follow all applicable government regulations including HIPAA
  • High school diploma or general education degree (GED)
  • Background Check Required

Benefits

  • Competitive Pay
  • Paid time off
  • Generous Medical and Dental Benefits
  • Great work environment

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer service: 1 year (Preferred)
  • Medical terminology: 1 year (Preferred)
  • Computer skills: 1 year (Preferred)

Work Location: One location

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • Business Strategy & Management Occupations: 1 year (Preferred)

Work Location: In person