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Receptionist Front Desk

2 months ago

Birmingham, United States Margot European Spa Full time $15 - $17
Job DescriptionJob Description

The Spa Front Desk Coordinator is responsible for the reception area at the spa. This includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking guests into the computer system and charging for the services they received. It is imperative to properly represent and uphold the Margot Europeas Spa Core Values.

 

Duties and Responsibilities Include:

  • Be on time for your shift
  • Properly open and close according to our standard operating procedures
  • Accurately book, charge, and cancel spa appointments
  • Acknowledge and greet everyone who enters and leaves spa facilities
  • Provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation
  • Utilize spa computers with skill and proficiency
  • Maintain spa desk bank
  • Answer the phone promptly and use the guests name throughout conversation
  • Actively promote the spa, treatments, services, sessions, and retail and well as programs, promotions, and/or discounts available. maintain eye contact with guests
  • Be able to appropriately maintain eye contact while communicating with guests
  • Maintain a clean and well-organized area
  • Be self-motivated and able to multitask
  • Regularly attend training and staff meetings
  • Communicate to management about any and all occurrences involving staff or guests in the spa that require attention

Position Requirements

  • Detail oriented
  • Ability to multitask
  • Basic math and money handling skills
  • Excellent customer service skills
  • Clear communicator
  • Enjoy working with people and possess a friendly and outgoing personality
  • Team player