Workforce Management Senior Specialist
3 days ago
We're seeking a highly skilled Workforce Management Senior Specialist to join our Operational team in Austin. As a key member of the WFM team, you'll play a vital role in ensuring our agents are scheduled to meet customer needs.
Key Responsibilities:- Develop and implement workforce management strategies to optimize agent scheduling and performance.
- Analyze complex data to forecast staffing needs and create efficient schedules.
- Collaborate with cross-functional teams to improve operational processes and drive business results.
- Monitor performance metrics and propose solutions for improvement.
- Train and mentor junior team members to enhance their skills and knowledge.
- Stay up-to-date on SLAs and performance metrics at all times.
- Create regular health reports for stakeholders and provide insights on queue status and agent distribution.
- Develop and iterate forecasts to optimize agent scheduling and performance.
- Communicate effectively with relevant teams to improve operational efficiency and SLAs.
- Ensure stakeholders are informed of your work and priorities, and align on action plans.
We're looking for a skilled professional who can leverage our WFM tools to drive business results and improve customer experience. If you're passionate about workforce management and have a strong analytical mindset, we'd love to hear from you.
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Workforce Management Senior Specialist
6 days ago
Austin, Texas, United States Wise Full timeAbout the Role:We are seeking a highly skilled Workforce Management Senior Specialist to join our team at Wise. As a key member of our operations team, you will play a crucial role in ensuring our workforce is optimally scheduled and utilized to meet business demands while maintaining employee satisfaction.Key Responsibilities:Develop and Implement Workforce...
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Operations Specialist
4 weeks ago
Austin, United States Civitas Senior Living Full timeWe're passionate about serving seniors, are you? Now is your chance to build your passionate career with Civitas Senior Living as an Operations Specialist supporting our growing North Texas market! Operations Specialist Responsibilities: Acts as Executive Director in senior living communities where this position is vacant, responsible for overall...
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Senior Benefits Administration Specialist
3 weeks ago
Austin, Texas, United States PPS-HPS Full timeSeeking an Experienced HR Senior Benefits SpecialistPPS-HPS is in search of a proficient HR Senior Benefits Specialist to enhance our human resources framework. In this pivotal role, you will be tasked with:Maintaining precision in benefits enrollment processesCrafting and implementing a comprehensive benefits management strategyOffering expert advice on...
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Senior Risk Management Specialist
1 week ago
Austin, Texas, United States Atrium HR Consulting Ltd Full timeSenior Risk Management Specialist Energy Trading Business Unit Atrium HR Consulting Ltd is seeking a highly skilled and experienced Senior Risk Management Specialist to join our team in the Energy Trading Business Unit. As a Senior Risk Management Specialist, you will play a crucial role in ensuring the identification, assessment, and mitigation of risks...
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Workforce Optimization Specialist
6 days ago
Houston, Texas, United States Equus Full timeJob DescriptionThe Workforce Analyst is a critical role at Equus, responsible for ensuring an efficient and effective workforce that meets the needs of the organization.This includes analyzing workforce data, forecasting labor demand, and creating staffing schedules that optimize employee productivity and organizational performance.The ideal candidate is...
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Senior Linux Infrastructure Specialist
3 weeks ago
Austin, Texas, United States Texas Workforce Commission Full timeABOUT US:The Texas Workforce Commission is dedicated to connecting individuals with career opportunities throughout the state. Our headquarters are located in Austin, near the Texas State Capitol, with offices across Texas, many of which offer remote work options. We pride ourselves on being a Family Friendly Certified Workplace, providing an excellent...
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Senior Accounting Specialist
3 weeks ago
Austin, Texas, United States Jobot Full timeSenior Accounting Specialist - Leading Manufacturing Firm (Hybrid Work) This opportunity is hosted by Jobot. About Us: We are a highly regarded manufacturing firm with multiple locations, dedicated to our employees and clients. Our commitment to prioritizing our workforce not only enhances their experience but also strengthens our relationships with clients....
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Talent Development Specialist
1 week ago
Wichita Falls, Texas, United States Equus Full timeJob SummaryEquus is seeking a highly skilled Talent Development Specialist - Workforce Development to join our team. As a key member of our workforce development team, you will play a critical role in helping individuals achieve their career goals and improve their employability.Key Responsibilities:Assessment and Career Planning: Conduct thorough...
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Senior Accounting Specialist
3 weeks ago
Austin, Texas, United States Jobot Full timeSenior Accounting Specialist - Leading Manufacturer (Hybrid Schedule)This Jobot Job is hosted by: Ana JavaleraA bit about us:We are a highly regarded manufacturing firm based in Austin, TX, with multiple offices across the region. Our core values prioritize our workforce and our clients, ensuring that our employees are valued, which in turn enhances our...
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Operations Manager
3 days ago
Austin, Texas, United States Civitas Senior Living Full timeAbout the RoleWe are seeking a highly skilled and passionate Operations Specialist to join our team at Civitas Senior Living. As an Operations Specialist, you will play a critical role in supporting our growing North Texas market by providing exceptional leadership and management skills.Key ResponsibilitiesExecutive Director Support: Act as the Executive...
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Emergency Management Specialist
2 months ago
Austin, Texas, United States Federal Emergency Management Agency Full timeWhat will I do in this position if hired?In this position, you will serve as an Emergency Management Specialist (Mitigation) for the Texas Integration and Recovery Office.Typical assignments include:Representing Hazard Mitigation in operational meetings. Recommending alternative actions to meet objectives when necessary. Interfacing with the Planning Section...
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Senior Program Management Specialist
3 weeks ago
Austin, Texas, United States DEPARTMENT OF INFORMATION RESOURCES Full timePosition Title: Senior Program Management Specialist (Technical Program Manager)Department: Department of Information ResourcesJob Overview:The Senior Program Management Specialist plays a pivotal role in overseeing and guiding program initiatives within the Shared Technology Services (STS) division. This position is integral to ensuring that the services...
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Safety and Risk Management Specialist
2 weeks ago
Texas, United States Trinity Consultants Engineering & EHS Workforce Solutions Full timeJob Summary:We are seeking a highly skilled and experienced Safety and Risk Management Specialist to join our team at Trinity Consultants Engineering & EHS Workforce Solutions. As a key member of our organization, you will be responsible for managing and implementing safety processes, conducting hazard analyses, and overseeing emergency response programs.Key...
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Government Relations Specialist
2 weeks ago
Austin, Texas, United States Texas Workforce Commission Full timeAbout the RoleWe are seeking a highly skilled Government Relations Specialist to join our team at the Texas Workforce Commission. As a key member of our Governmental Relations Department, you will play a critical role in building and maintaining relationships with the Texas Legislature, legislative staff, and state agencies.Key ResponsibilitiesServe as a...
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Senior Program Manager
3 weeks ago
Austin, Texas, United States Kleinfelder Inc Full timePosition Overview:Senior Program Manager - Infrastructure and Water ManagementJoin Kleinfelder Inc. and take on a rewarding opportunity to strengthen our Infrastructure and Water Management team. As a Senior Program Manager, you will be instrumental in collaborating with various levels of management, technical specialists, and construction professionals....
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Comprehensive Retirement Planning Specialist
4 days ago
Austin, Texas, United States AMERICAN SENIOR BENEFITS LLC Full timeAbout the RoleWe are seeking a highly motivated and empathetic Comprehensive Retirement Planning Specialist to join our team at American Senior Benefits LLC. As a key member of our team, you will play a vital role in providing guidance, support, and education to individuals facing retirement.Key ResponsibilitiesMeet with clients to understand their concerns...
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Design Operations Specialist
2 weeks ago
Austin, United States Procom Full timeDesign Operations Specialist - Senior Intro We are looking for an experienced, collaborative, and adaptable lead design operations specialist who is passionate about supporting and enabling user experience design teams to do their best work. The Experience Design (XD) Team crafts effortless mobile, web, and desktop experiences that are grounded in empathy...
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Senior Program Management Specialist
2 weeks ago
Austin, Texas, United States Department of the Army Full timePosition Overview:As a Senior Program Management Specialist, you will play a pivotal role in providing comprehensive project and program management expertise to division leaders, the AAL Director, and essential stakeholders within the Army. Your contributions will be vital for the successful execution of various operational strategies and initiatives.Key...
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Senior Communications Specialist
2 days ago
Austin, Texas, United States Texas Department of Aging & Disability Services Full time{"Job Title": "Senior Communications Specialist", "Job Description": "Job Summary: The Texas Department of State Health Services (DSHS) is seeking a highly skilled Senior Communications Specialist to join our team. This is a hybrid role with opportunities to work remotely and in-person at our office in Austin, Texas. As a Senior Communications Specialist,...
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Senior Environmental Planner
2 days ago
Austin, Texas, United States AECOM Full timeAbout the RoleAECOM is seeking a seasoned Senior Transportation Environmental Planner to join our Texas Environmental Planning and Permitting team. As a key member of our team, you will provide technical expertise and manage environmental tasks for public and private transportation and infrastructure clients throughout our US West Region.Key...