Room Care Specialist

2 weeks ago


Bar Harbor, Maine, United States Hampton Bar Harbor Full time
Position Overview:

The role of a Room Care Specialist is crucial in ensuring guest satisfaction through the upkeep and sanitation of accommodations.

As a distinguished property within the Hilton brand, our hotel offers a unique seasonal experience, showcasing breathtaking views of Acadia National Park and the Atlantic Ocean.


KEY RESPONSIBILITIES:

Maintain the cleanliness of assigned guest rooms and suites, ensuring high standards of hygiene and customer service. Responsibilities include:

  • Vacuuming carpets and cleaning floors.
  • Dusting furniture and structural surfaces.
  • Changing linens and making beds.
  • Cleaning bathrooms and disposing of trash.

Provide proactive guest service by responding to requests in a courteous and professional manner. Replace room amenities and literature as directed by the supervisor, adhering to brand standards.


JOB FUNCTIONS:
  • Customer Service: Promptly address customer needs and special requests.
  • Team Collaboration: Treat colleagues with respect and uphold organizational values.
  • Quality Assurance: Ensure accuracy and thoroughness in work, maintaining cleanliness in storage areas.
  • Productivity: Meet established productivity standards and complete tasks efficiently.
  • Safety Protocols: Follow safety procedures and report any unsafe conditions.
  • Dependability: Maintain consistent attendance and punctuality.
  • Initiative: Volunteer for additional tasks and assist others when needed.
  • Compliance: Report lost items and maintenance issues to the supervisor.

Physical Requirements:

The physical demands of this position include regular standing and walking, with the ability to lift or move up to 25 lbs frequently and up to 50 lbs occasionally. Reasonable accommodations may be made for individuals with disabilities.


Equal Opportunity Employment:

This position is open to all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.


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