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Client Support Specialist

2 months ago

Bar Harbor, Maine, United States Seven Hills Foundation Full time
Position Overview

Compensation: $29 per hour

We encourage bilingual candidates (Spanish or Portuguese) to apply

Are you passionate about enhancing the lives of individuals with disabilities and the elderly? If you are committed to making a positive impact and embodying values such as Respect, Integrity, Teamwork, Innovation, and Service, consider a role with Seven Hills Foundation.

This role involves delivering Case Management and personalized living support services to individuals with disabilities and seniors. The Client Support Specialist acts as an advocate, helping individuals articulate and manage their personal assistance requirements and services. This position is integral to the Independent Provider and Personal Choice programs.

The Independent Provider Program is designed to offer consumer-directed in-home services and support to adults with disabilities and seniors. This model empowers individuals with the autonomy to make choices, ensuring they can live independently and engage fully within their communities. Eligibility for Medicaid Long Term Care Services (LTSS) is a prerequisite for participation.

The Personal Choice program allows recipients to have control over their care providers. Participants, or their representatives, select their caregivers based on their preferences. A budget is allocated according to the level of care required, following thorough assessments upon program approval.

Full-time Employee Benefits:

  • Health and Dental Coverage: Generous company contribution included.
  • Accrued Paid Time Off: Generous vacation policy.
  • Vacation Cash-Out Option: Flexibility in managing your time off.
  • Paid Personal Days, Holidays, and Sick Leave: Comprehensive leave policy.
  • Enhanced Retirement Plan: Employer matching available.
  • Student Loan Support: Assistance with consolidation, counseling, and limited employer contributions.
  • Tuition Reimbursement: Support for college coursework.

*Benefits may vary based on position and scheduled hours.

Key Responsibilities

Evaluate initial eligibility for Long Term Services and Supports (LTSS). Conduct screenings for acceptance into the Personal Choice program or Independent Provider Model. Provide ongoing training and support to participants and their representatives. Perform assessments and reassessments to identify individual needs and preferences through formal tools and personal interactions, including face-to-face meetings. Schedule and oversee quarterly meetings and other necessary gatherings to review participant needs. Ensure compliance with documentation standards in participant records as per departmental and state regulations. Maintain case records in accordance with EOHHS guidelines. Conduct monthly follow-ups via telephone and arrange face-to-face meetings. Coordinate annual visits in line with program regulations. Report critical incidents within the designated timeframe. Inform participants and their families about available community resources and facilitate referrals to appropriate agencies. Coordinate ancillary community services as required. Monitor service outcomes in collaboration with the interdisciplinary team, individuals, and other stakeholders. Act as a liaison among individuals, service providers, families, guardians, and social caseworkers.

Qualifications

A Bachelor's Degree in Human Services or a related health field is required. A minimum of two (2) years of experience in a related service area is essential. Strong advocacy and community liaison skills are necessary. Effective written, verbal, and nonverbal communication abilities are required. A valid Driver's License and access to a personal vehicle are mandatory.