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Client Support Specialist
2 months ago
Make a difference.
As a Customer Service Representative, you will act as a vital contact and intermediary for clients to guarantee their complete satisfaction. Your role will involve ongoing interactions with customers, processing orders, addressing inquiries, and delivering the necessary support promptly and courteously.
Key Responsibilities:
- Ensure that every customer interaction is of the highest quality.
- Manage incoming and outgoing customer communications, both calls and written correspondence, in a professional and timely manner, ensuring all customer concerns are followed up on.
- Engage actively in promoting Graybar products and services during inbound calls.
- Assist customers with product selection and application guidance.
- Coordinate customer service requests, including order processing, pricing inquiries, billing, order modifications, credit, and claims.
- Excellent communication abilities.
- Capability to manage various customer scenarios with enthusiasm and professionalism.
- Prior experience in retail or counter sales is preferred.
- A 2-year or 4-year degree is preferred.
- Full-time, hourly, non-exempt position.
- Monday to Friday.
- 7:00 AM to 4:00 PM.
- Consistent work schedule allowing for personal planning: typically no weekends or evenings.
The anticipated pay rate for this position starts at $20.00 per hour, depending on experience.
Why Choose Graybar?
At Graybar, our workforce is the core of our organization. We believe that diverse perspectives foster innovative solutions to our most significant challenges and enable us to thrive in a dynamic environment. In alignment with our values, we embrace individuals from all backgrounds, cultures, and experiences, as we recognize this as both the right approach and a sound business strategy.
We aim for every employee to feel valued and to experience a sense of belonging, ownership, and inclusion at Graybar. We are committed to treating everyone with dignity and respect, fostering a collaborative atmosphere where our employees can grow, learn, and contribute meaningfully, both individually and as part of a team.
This is the essence of our employee ownership culture: collaborating as one team and progressing together while honoring the unique contributions of each individual.
Explore your potential with us.
Graybar is recognized for its comprehensive benefits and employee stock ownership plan. As a full-time employee, you will earn THREE weeks of vacation in your first year and gain access to a wide range of benefits, including: Medical Insurance, Prescription Drug Coverage, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days, Holidays, and an Employee Recognition Program.
Equal Opportunity Employer/Vet/Disabled
