IT Support Specialist

6 days ago


Erie, Pennsylvania, United States MCPc Full time
Job Title: IT Support Technician

MCPC is a global endpoint management company dedicated to enhancing performance, security, and sustainability for our clients. Our purpose, strategy, and values drive everything we do.

We offer a wide range of services to our clients, including Managed Security, Technology Logistics, IT Talent Solutions, and IT Asset Management and Disposition.

Key Responsibilities:
  • Review and understand weekly simulator test schedules
  • Set up simulators for validation and regression testing
  • Perform front-line troubleshooting and escalate issues as needed
  • Maintain configuration control over simulators and other assets
  • Develop instructions and troubleshooting guides

The sim lab is open 24/7. Primary hours are 8 AM to 5 PM, but evening and weekend support may be required. The technician engineer will be available by phone and remote access for after-hours support as needed.

Qualifications:
  • Electrical troubleshooting skills
  • Basic circuit design and ability to read schematics
  • Basic computer knowledge and skills
  • Customer service and support experience
  • Electrical technical skills and understanding
  • Off-hours availability for critical tasks

This job description is not exhaustive and may change over time. Employees will be required to follow any other job-related instructions and perform other job-related duties requested by their supervisor.



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