IT Support Specialist
2 days ago
We are seeking a skilled IT Support Specialist to join our team at Erie Insurance Group. As a key member of our Enterprise IT Infrastructure & Operations Division, you will be responsible for researching, troubleshooting, and maintaining systems that affect non-critical system components with a limited number of stakeholders.
Key Responsibilities
• Provide front-line hardware and software technical phone support for 6,700+ Employees and 14,000+ Agents/CSR's.
• Researches, troubleshoots, monitors, and maintains systems that affect critical system components for the business and/or stakeholders.
Requirements
• High school diploma or equivalent required.
• Related technical experience preferred.
• Strong critical thinking skills and effective verbal, written, and typing skills.
• Contact center telephone experience and knowledge of contact center technologies.
• Technical knowledge and detail-oriented with initiative and professionalism.
Benefits
We offer a comprehensive benefits package, including premier health, prescription, dental, and vision benefits, low contributions to medical and prescription premiums, a pension plan, 401(k) with up to 4% contribution match, paid time off, career development opportunities, and more.
What We Offer
At Erie Insurance Group, you'll be part of a diverse and inclusive team that values employee growth and development. We strive to be above all in service to our customers and employees, offering a unique work environment that fosters collaboration, innovation, and trust. Join our team and take the first step towards a rewarding career in IT support.
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