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Worldwide Customer Service Agent

2 months ago

Norcross, Georgia, United States Immucor Full time

Global Customer Support Specialist

Overview

Established in 1982, Immucor is a premier entity in the field of transfusion and transplantation diagnostics, dedicated to ensuring compatibility between patients and donors across the globe. Our mission is to guarantee that individuals requiring blood, organs, or stem cells receive the appropriate match that is safe, accessible, and affordable. This commitment leads to transformative outcomes for patients in need of critical medical interventions.

We are in search of a motivated and results-driven individual to join our team as a Global Customer Support Specialist. In this capacity, you will engage in all facets of international customer service, encompassing order processing, shipping documentation, and issue resolution through various communication channels. If you are eager to contribute to an organization that values your skills and expertise, we invite you to explore this opportunity.

Key Responsibilities

As a Global Customer Support Specialist, your primary focus will be to meet customer needs by delivering exceptional service through proactive communication and actions. You will also ensure adherence to the standards outlined in the Immucor quality manual and relevant procedures.

Your responsibilities will include:

  • Processing all non-technical international customer orders, inquiries, and issues in accordance with departmental guidelines.
  • Documenting customer feedback meticulously as per departmental protocols.
  • Employing effective telephone techniques, actively listening to customers, and asking insightful questions to fully understand their needs.
  • Utilizing proper complaint resolution techniques by accurately identifying customer issues, proposing alternatives, and implementing solutions.

Qualifications

To excel as a Global Customer Support Specialist, you must possess the essential skills required for this role, including the ability to interact directly with customers, manage challenging situations, and maintain a professional demeanor at all times.

Additional qualifications include:

  • A high school diploma or GED is required.
  • Preferred qualifications include college or technical school certification.
  • A minimum of 6 months of relevant experience is required.
  • Proficiency in reading and interpreting standard operating procedures.
  • Effective communication skills for engaging with customers and colleagues.
  • Comfortable using Microsoft Excel, Word, email, and phone systems.

Immucor is an Equal Opportunity/Affirmative Action Employer; we encourage applications from minorities, females, individuals with disabilities, and veterans. We maintain a drug-free workplace.

Note: This position is not eligible for sponsorship for work authorization. Candidates requiring sponsorship now or in the future will not be considered.

Benefits

Immucor offers a comprehensive benefits package that includes:

  • Medical, prescription, dental, and vision insurance with multiple plan options.
  • A wellness program.
  • Company-paid STD/LTD/Life insurance.
  • Voluntary life, accident, and hospital indemnity insurance for employees and their dependents.
  • Tuition reimbursement.
  • A company-matched 401k plan.
  • Paid vacation, personal holidays, and sick days.

To be considered for this position, candidates must have received at least the first COVID-19 vaccine by the date of hire and be willing to receive the final vaccine within 30 days of hire.