Chevrolet Service Advisor

3 weeks ago

Houston, Texas, United States DeMontrond Full time
Job Summary

We are seeking a highly motivated and experienced Service Advisor to join our team at DeMontrond. As a Service Advisor, you will act as a liaison between our clients and the service technicians, ensuring seamless communication and exceptional customer service.

Key Responsibilities
  • Greet clients in a prompt and courteous manner, ensuring a positive first impression.
  • Listen to clients' needs and clearly articulate information on the repair order.
  • Satisfy clients' immediate needs, presenting additional services in a low-key, high-integrity manner.
  • Observe factory suggestions on maintenance items and advise clients on the value of maintaining their vehicles according to manufacturer specifications.
  • Present a menu of recommended maintenance and additional services to every client.
  • Ascertain clients' needs, collecting information necessary for service or repair diagnosis.
  • Provide clients with an accurate estimate of repair or maintenance costs, and/or a minimal diagnostic fee with explanation of associated costs.
  • Write Repair Orders, detailing problems and pertinent information, and secure clients' signature for authorization of repair or service.
  • Maintain strict adherence to dealership policy on client vehicle care and operation.
  • Inform clients of repair diagnosis, sell repairs and services needed or required for proper operation.
  • Forward repair or service estimate changes to clients following technicians' diagnosis.
  • Sell and manage extended warranties and complete required documentation.
  • Inspect quality of vehicles following repairs or service to verify that all authorized work is performed and performed properly, reducing rechecks.
  • Follow up on progress of each repair order during the day and contact clients by phone or email twice daily to notify them of any changes to the status or estimated time of completion.
  • Advise clients of potential consequences if repairs are not made.
  • Handle minor client concerns or misunderstandings, repair, and document changes on repair orders.
  • Reply to voice and email messages in a timely manner where either internal or external clients are concerned.
  • Notify clients when repairs are completed and vehicles are ready for delivery.
  • Review and explain repairs and associated costs with clients upon completion of service.
  • Document verbal, in-person, and written approvals on repair orders and add-on sales.
  • Keep Service Manager informed of all problems and potential problems involving clients, repairs, and equipment.
  • Notify technicians of changes to repair status.
  • Encourage clients to complete manufacturer surveys to provide feedback.
  • Coordinate work overflow.
  • Maintain a readable status sheet (route sheet) of carryover vehicles and status of clients in for repairs.
  • Maintain a record of status of special order parts.
  • Maintain required Customer Satisfaction Index (CSI) rating in accordance with dealership standards.
  • Maintain required hours per repair order (HPR) in accordance with dealership standards.
  • Attend weekly department meetings.

  • Chevrolet Service Advisor

    3 weeks ago

    Houston, Texas, United States DeMontrond Full time

    Service Advisor Job DescriptionDeMontrond is seeking a highly motivated and experienced Service Advisor to join our team. As a Service Advisor, you will act as a liaison between our clients and our service technicians, ensuring seamless communication and exceptional customer service.Key Responsibilities:Provide exceptional customer service, greeting clients...

  • Chevrolet Service Advisor

    2 weeks ago

    Houston, Texas, United States DeMontrond Full time

    Job SummaryThe Service Advisor plays a vital role in ensuring exceptional customer satisfaction at DeMontrond. As a liaison between clients and service technicians, this individual will work closely with the call center to schedule services and collaborate with the technician team to distribute work equitably.Key ResponsibilitiesGreet clients in a prompt and...

  • Customer Service Representative

    2 months ago

    Houston, Texas, United States Davis Chevrolet Full time

    Job Opportunity at Davis Chevrolet We are seeking a reliable and customer-focused Receptionist to join our team on Saturdays only. As a Receptionist at Davis Chevrolet, you will be the first point of contact for our customers and will be responsible for providing exceptional service and support. **Job Responsibilities:** * Provide exceptional customer...

  • Service Drive Attendant

    4 weeks ago

    Houston, Texas, United States Davis Chevrolet Full time

    Job Opportunity at Davis ChevroletWe are seeking a highly motivated and customer-focused individual to join our team as a Service Drive Attendant at Davis Chevrolet in Houston, TX.About the Role:The Service Drive Attendant will be responsible for ensuring a seamless customer experience by moving vehicles on the lot, maintaining a clean and organized service...

  • Service Advisor

    2 weeks ago

    Houston, Texas, United States Sun Auto Service Full time

    Service Advisor OpportunityAt Sun Auto Tire & Service, we are seeking a highly skilled and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle service experience.Key Responsibilities:Promptly greet customers in a...

  • Automotive Service Advisor

    3 weeks ago

    Houston, Texas, United States Gillman Companies Full time

    Job Title: Automotive Service Advisor - Sales ExpertAt the Gillman Companies, we are seeking a highly skilled and motivated Automotive Service Advisor - Sales Expert to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, generating sales, and ensuring customer satisfaction.Key...

  • Service Advisor

    3 weeks ago

    Houston, Texas, United States Sun Auto Service Houston Full time

    Service Advisor Opportunity at Sun Auto Tire & ServiceJoin our team as a Service Advisor at Sun Auto Tire & Service, where you will play a crucial role in providing exceptional customer service and promoting our products and services.Key Responsibilities:Promptly greet customers and provide a professional and courteous experience.Listen to and document...

  • Automotive Dealership Receptionist

    3 weeks ago

    Houston, Texas, United States Davis Chevrolet Full time

    Job Opportunity at Davis Chevrolet **Job Summary:** We are seeking a highly motivated and customer-focused Receptionist to join our team at Davis Chevrolet in Houston, TX. As a Receptionist, you will be the first point of contact for our customers and will play a critical role in providing exceptional customer service. **Responsibilities:** * Provide...

  • Service Department Manager

    3 weeks ago

    Houston, Texas, United States Sonic Automotive Full time

    Service Manager Job DescriptionAs a Service Manager at Lone Star Chevrolet, you will be responsible for leading a high-performing service team to deliver exceptional customer experiences and drive business growth.Key Responsibilities:Develop and implement strategies to improve service department efficiency and profitabilityLead and motivate a team of service...

  • Customer Service Representative

    3 weeks ago

    Houston, Texas, United States Davis Chevrolet Full time

    Business Development Center RepresentativeDavis Chevrolet is seeking a highly motivated and results-driven Business Development Center Representative to join our team. As a key member of our sales team, you will be responsible for addressing incoming sales calls, responding to customer inquiries, and providing exceptional customer...

  • Automotive Service Advisor

    3 weeks ago

    Houston, Texas, United States Sun Auto Service Houston Full time

    Job Title: Automotive Service AdvisorJob Summary:Sun Auto Tire & Service is seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. As a Service Advisor, you will play a critical role in promoting and selling our products and services to customers, while ensuring exceptional customer satisfaction.Key...

  • Automotive Dealership Front Desk Associate

    3 weeks ago

    Houston, Texas, United States Davis Chevrolet Full time

    Job Opportunity at Davis ChevroletWe are seeking a highly skilled and customer-focused Receptionist to join our team at Davis Chevrolet in Houston, TX.Job Summary:The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Provide exceptional...

  • GM Certified Heavy Line Technician

    1 month ago

    Houston, Texas, United States Westside Chevrolet Full time

    GM Certified Heavy Line Technician OpportunityWe are seeking a skilled GM Certified Heavy Line Technician to join our team at Westside Chevrolet in Katy, TX. As a key member of our high-volume service department, you will be responsible for diagnosing and repairing complex vehicle issues, including engine, transmission, electrical, and brake systems.Key...

  • Automotive Service Professional

    3 weeks ago

    Houston, Texas, United States Team Gillman Full time

    Job OverviewWe are seeking a skilled and experienced General Service Technician to join our team at Team Gillman Chevrolet. As a key member of our service team, you will be responsible for diagnosing and repairing vehicles to the highest standards of quality and safety.Key ResponsibilitiesExamine and diagnose complex vehicle issuesDiscuss repair options with...

  • Service Advisor

    3 weeks ago

    Houston, Texas, United States PrideStaff Full time

    Service AdvisorPrideStaff is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be responsible for:Key Responsibilities:Prospecting and developing new client accounts through cold calls and leveraging your territory and network.Generating leads and converting them into new business opportunities.Working closely with our sales...

  • Service Advisor

    2 weeks ago

    Houston, Texas, United States Holt Truck Leasing LLC Full time

    Job DescriptionHolt Truck Centers Idealease in Houston is seeking a full-time Service Advisor to play a vital role in delivering exceptional customer service. As a key member of our team, you will be responsible for interacting with customers, communicating with internal departments, and ensuring seamless vehicle repairs.Key Responsibilities:Obtain and...

  • Service Advisor

    1 month ago

    Houston, Texas, United States Mike Calvert Toyota Full time

    Service Advisor Job DescriptionAt Mike Calvert Toyota, we are seeking an experienced Service Advisor to join our team. As a Service Advisor, you will play a critical role in building strong customer relationships and selling the technicians' time.Key Responsibilities:Greet and consult with customers on service needs, performing a thorough vehicle walk-around...

  • Service Advisor

    4 weeks ago

    Houston, Texas, United States Gillman Companies Full time

    {"title": "Service Advisor", "description": "Job SummaryWe are seeking a skilled Service Advisor to join our team at the Gillman Companies. As a Service Advisor, you will be the face of our service department, responsible for greeting customers, understanding their repair needs, and ensuring their satisfaction.Key ResponsibilitiesProvide exceptional customer...

  • Service Advisor

    3 weeks ago

    Houston, Texas, United States Fred Haas Companies Full time

    Service Advisor Opportunity at Fred Haas CompaniesWe are seeking a skilled Service Advisor to join our team at Fred Haas Companies. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key Responsibilities:Greet and Assist Customers: Provide a warm and welcoming experience for our customers,...

  • Service Department Director

    3 weeks ago

    Houston, Texas, United States Sonic Automotive Full time

    Service Manager Role at Sonic Automotive **Job Summary:** We are seeking a highly skilled and experienced Service Manager to lead our service department at Lone Star Chevrolet. As a key member of our team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the highest level of service quality. **Key...