Client Relations Coordinator
2 weeks ago
Location : Cumming, GA
Job Type: Full-time
Department: Building & Licensing - Admin
Position Overview
The primary function of this role is to deliver specialized administrative support while ensuring excellent service for clients within the designated department. Responsibilities include assisting clients, managing accounts, processing payments, generating work orders, handling documentation, maintaining departmental databases, and liaising with other organizations while adhering to all required guidelines.
Key Responsibilities
- Oversee daily operations of assigned tasks: Collaborate with supervisors to clarify work assignments and priorities; structure tasks to ensure timely completion; monitor ongoing work status; support colleagues in complex situations, providing technical guidance; assist in training team members on operational procedures and equipment usage.
- Conduct thorough research of departmental files, databases, and electronic records as needed; analyze data to enhance client assistance.
- Utilize computer systems for data entry, retrieval, and modification; ensure data accuracy and make necessary corrections; employ various software applications including word processing, spreadsheets, and databases.
- Perform customer service duties: Answer phone calls, respond to emails and faxes, and assist clients in person; identify client needs, direct inquiries to appropriate personnel, and document messages; return calls and provide information regarding services, accounts, and procedures; resolve issues and address client complaints.
- Establish and maintain client accounts: Process service applications, set up new accounts in compliance with departmental policies, update account information, and manage payment arrangements.
- Handle financial transactions: Accept payments for deposits, bills, and services; record transactions and issue receipts; maintain accurate cash drawer and prepare daily deposit reports.
- Maintain and update spreadsheets and databases with current information; enter data from service orders and inspections.
- Organize and manage departmental files: Prepare and set up files, sort and organize documents, and retrieve files as necessary.
- Perform general clerical tasks: Answer calls, type documents, make copies, and manage incoming and outgoing mail.
- Process various documentation related to departmental operations: Review, record, and distribute documents; maintain records of departmental activities; compile data for reports.
- Prepare various forms and reports as required.
- Communicate effectively with supervisors, employees, other departments, and external agencies to coordinate work activities and resolve issues.
- Ensure confidentiality of departmental information.
Additional Functions
Assist other employees or departments as needed; perform related duties as required. Process permits and payments, schedule inspections, and aid in troubleshooting and problem resolution.
Minimum Qualifications
High school diploma or GED; supplemented by two (2) years of experience in customer service, utility billing, accounts receivable, general office work, data entry, and personal computer operations; or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this role. Typing speed of 30 wpm preferred.
Benefits Offered
Forsyth County provides a comprehensive benefits package for full-time employees, including personal leave accrual, observed holidays, medical, dental, and vision insurance, life and disability insurance, and a retirement plan.
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