Technical Consultant

7 days ago

Livonia, Michigan, United States WorkForce Software Full time
About the Role

We are seeking a highly skilled Technical Consultant to join our team at WorkForce Software. As a Technical Consultant, you will play a critical role in delivering our WorkForce Software Suite to customers, ensuring that their unique business challenges are met and exceeded.

Your primary responsibility will be to configure our WorkForce Software Suite according to customer business requirements, using your expertise in JavaScript, HTML, and other scripting tools. You will also be responsible for supporting the confirmation and refinement of business requirements with clients in meetings and client workshops.

In this role, you will have the opportunity to work on complex issues, including administrative and configuration challenges. You will communicate roadblocks and seek guidance in a timely manner, and perform unit and system testing of configured applications to ensure they meet customer requirements.

You will also be responsible for facilitating client workshops, either on-site or remotely, and demonstrating your understanding of best practices during the implementation of Workforce Management Software. Additionally, you will identify and escalate out-of-scope requirements and delays to the Project Manager or Senior Team members.

Responsibilities
  • Configure WorkForce Software Suite according to customer business requirements using JavaScript, HTML, and other scripting tools.
  • Support the confirmation and refinement of business requirements with clients in meetings and client workshops.
  • Perform unit and system testing of configured applications to ensure they meet customer requirements.
  • Facilitate client workshops, either on-site or remotely, and demonstrate understanding of best practices during implementation.
  • Identify and escalate out-of-scope requirements and delays to the Project Manager or Senior Team members.
Requirements
  • Minimum of 1 year experience and demonstrated knowledge of SQL and writing simple to moderate queries.
  • Minimum of 1 year experience and demonstrated knowledge of JavaScript, HTML, or other scripting tools.
  • Experience with HCM functional domain and business processes.
  • Familiarity with business applications, such as Excel or DBMS systems.
  • Logical and technical mindset for analyzing problems and identifying root causes.
  • Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions.
  • Effective communication skills both written and verbal.
  • Knowledgeable of and understands implementation principles and lifecycle.
  • Capability to exercise mature judgment.
  • Demonstrates technical aptitude to learn quickly and adapts to new circumstances.
  • Ability to work on a dynamic, customer-focused team and establish excellent working relationships.
  • Demonstrates a strong desire to grow both technically and as a professional consultant.
What We Offer
  • Unlimited PTO.
  • Flexible Hours / Work from Home Policy.
  • 401k with Company Match.
  • Performance Bonus.
  • Career Development and Training – Be the CEO of your career
  • Diversity, Equity, and Inclusion Initiatives.
  • Health and Wellness / Gym Reimbursement.
  • Full Comprehensive Health Benefit Package.
  • Parental Leave.
  • Community Outreach Programs and Charitable Support.

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