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Field Sales and Service Specialist

2 months ago

Irving, Texas, United States Ecolab Full time

Ecolab is thrilled to present an exciting career opportunity for individuals who possess hands-on problem-solving skills. If you have a passion for the hospitality sector and seek a role that offers flexibility, we invite you to consider joining our team. We are in search of driven professionals to assist in servicing our current clientele while also expanding our business to meet sales objectives.

As a Field Sales and Service Specialist, you will operate in the Addison, TX area. Being a leader in the industry, we are expanding and require talented individuals like you to help us safeguard the world's essential resources. You will represent Ecolab, maintaining and servicing laundry and dishwashing equipment, as well as dispensing systems, to ensure we achieve our shared goal of a cleaner, safer, and healthier environment.

Key Responsibilities:

  • Utilize a company vehicle for business purposes
  • Receive compensation for travel time to customer locations
  • Engage in a premier training program
  • Commence and conclude your workday from home
  • Work primarily during daytime hours
Benefits Offered:
  • Comprehensive benefits starting on your first day, including medical, dental, vision, 401k matching, company-funded pension, stock purchase options, and paid time off (including vacation and disability benefits)
  • Participate in a paid training program that combines digital learning, classroom instruction, live demonstrations, and hands-on training with field experts to ensure associates are safe, confident, and proficient in their roles. Our award-winning training is conducted at a state-of-the-art facility.
  • Receive a company vehicle and mobile phone for work-related use. We cover fuel costs, travel time to customer sites, and maintenance time for your vehicle
  • Opportunities for career advancement: develop a long-term career path in service, sales, or management with potential for tuition reimbursement
  • Enjoy an autonomous work environment where you will manage your schedule
  • Access to top-tier resources, tools, and technology
  • Increase your earnings as you drive business growth
  • Thrive in a company that prioritizes safety, including comprehensive safety training and personal protective equipment
  • Contribute to addressing some of the world's most significant challenges, aiding customers in achieving clean water, safe food, and healthy environments
  • Be part of an organization that values diversity and inclusion to reach our best potential
Core Duties:

Customer Service
  • Employ your problem-solving abilities to perform preventive and corrective maintenance on laundry and dishwashing equipment, as well as dispensing systems
  • Assist in the installation of equipment and solutions
  • Ensure safe equipment operation, guaranteeing that customer operations are fully functional and staff are adequately trained
  • Provide emergency support to existing customers via phone or in-person as necessary
  • Manage equipment, parts, and inventory to maintain cost efficiency
Solution Provision
  • Effectively communicate our comprehensive value to customers to meet their needs and enhance sales within existing accounts
  • Utilize tools and technology (including tablets and mobile applications) to conduct service visits and propose tailored programs and solutions to clients
Position Overview:

This role is field-based and may require travel to various locations. After completing initial training, you will service established clients, including restaurants, hotels, educational institutions, and long-term care facilities within your designated territory. In instances where a territory is not immediately available, associates may be assigned a supporting role until a territory becomes accessible.

Weekend Commitment:
  • Typically, one in every nine weekends is required, depending on business needs
Minimum Requirements:
  • High School Diploma or GED
  • One year of experience in mechanical service, customer service, food service, or hospitality, or an Associate's degree
  • Willingness to provide emergency assistance to customers, which may occur during nights, weekends, and holidays
  • A valid driver's license is required
  • No immigration sponsorship is available
Physical Requirements:

This position requires the ability to perform all essential job functions, with or without reasonable accommodation, including:
  • Lifting up to 50 lbs. frequently
  • Occasional pushing/pulling
  • Frequent standing, bending, and stooping
  • Working in confined spaces
  • Ability to distinguish colors (tools may be accommodated)
  • Ability to work overtime
  • Driving a company vehicle as needed to fulfill job responsibilities (pre-employment and ongoing motor vehicle record checks will be conducted)
Preferred Qualifications:
  • Associate's degree or other advanced training or certifications
  • Prior mechanical problem-solving experience (e.g., plumbing, electrical, HVAC, and/or mechanical experience) in military or industries related to food service, laundry, housekeeping, hospitality, and/or pool and spa
About Ecolab Institutional:

Our Institutional team drives positive outcomes for customers globally in hospitality, foodservice, long-term care, and other sectors by delivering what matters most: satisfied guests, protected reputations, and optimized operations. We build enduring relationships through unmatched expertise, science-based guidance, and actionable insights in cleanliness, food safety, public health, and more. Our work safeguards our customers' brands, as well as their guests and employees.

Benefits

Ecolab is committed to providing comprehensive and competitive benefits to meet the needs of our associates and their families.

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated, unless a religious or medical accommodation is requested and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodations with our application process upon request as required to comply with applicable laws.