Customer Service Representative
2 weeks ago
At Ria Financial, we are dedicated to transforming the money transfer sector by providing dependable payment solutions across 165 nations with a network of over 400,000 locations. We value diversity and cultivate a familial atmosphere that transcends geographical limits.
Our Vision
We aim to improve the lives of our customers, clients, and team members. Our committed retail teams strive to deliver genuine and seamless interactions, embodying the core values of our brand. They are the face of our organization and form an energetic group within our company.
Benefits Offered by Ria Financial:
- Life Insurance
- Short-term disability coverage
- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Educational Assistance Program
- Paid Time Off, including holidays and vacations
- Performance-based Incentives
Position Overview
Primary Responsibilities:
- Engage directly with customers regarding various Ria Financial services, including money transfers and currency exchange;
- Accurately maintain customer records and respond to inquiries in a professional manner;
- Address and resolve customer concerns, escalating issues when necessary;
- Stay informed about Ria Financial's offerings and policies;
- Ensure precise cash management and documentation;
- Conduct daily transaction reconciliations;
- Support colleagues and supervisors as required;
- Fluency in spoken Spanish;
- Flexible schedule availability, including weekends;
- Basic computer proficiency, particularly in MS Word and Excel;
- Experience in cash handling is a plus;
- Outstanding customer service skills;
- Valid work authorization;
Ria Financial champions diversity and is committed to equal employment opportunities for all individuals, regardless of race, religion, gender, or any other protected status under applicable law.
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