Restaurant Hostess

4 days ago

Arlington, Texas, United States Loews Arlington Hotel Full time
Job Overview

Loews Arlington Hotel and Convention Center is a premier destination for meetings and events, offering a unique blend of luxury and convenience. As a Restaurant Hostess, you will play a key role in ensuring the success of our dining operations.

Key Responsibilities

  • Supervise restaurant activities in the absence of the Manager
  • Control the Reservation Book, accepting reservations and entering them accurately into the record
  • Maintain guest history files and use information to enhance the repeat guests' experience
  • Assign work stations and pre-meal side work, inspecting the dining room and service areas to ensure completion of all tasks prior to the start of the meal period
  • Maintain guest records to record arrival, cover count, seat assignment, turnover, and availability
  • Inspect menus to ensure cleanliness and acceptability
  • Greet guests in a polite and professional manner
  • Determine guest needs, verify table availability, and assign an appropriate table for seating
  • Guide guests to the appropriate table
  • Assist guests with seating and present the menu
  • Ensure the removal of unnecessary place settings at occupied tables
  • Notify the server of guest seating and communicate any special needs or requests
  • Inspect the dining room appearance constantly, assigning correction of deficiencies to the appropriate team member
  • Monitor dining room activity, assist Servers and Assistants as needed to ensure performance to standard
  • Assign post-meal side work, inspect the dining room and service areas to ensure completion of all tasks
  • Other duties as assigned

General Expectations

  • Promote and apply teamwork skills at all times
  • Notify the appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Be polite, friendly, and helpful to guests, management, and fellow team members
  • Execute emergency procedures in accordance with hotel standards
  • Comply with required safety regulations and procedures
  • Attend appropriate hotel meetings and training sessions
  • Maintain cleanliness and excellent condition of equipment and work area
  • Comply with hotel standards, policies, and rules
  • Recycle whenever possible
  • Remain current with hotel information and changes
  • Comply with hotel uniform and grooming standards

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service, and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

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