Event Services Coordinator

2 weeks ago

Austin, Texas, United States Omni Hotels Full time
Location

At Omni Barton Creek Resort & Spa, we pride ourselves on our dedicated and self-motivated team of associates who work collaboratively to uphold our high standards of service excellence.


As a member of our team, you will thrive in an environment that values teamwork and individual achievement. Our associates enjoy a vibrant work atmosphere, comprehensive training, and the pride that comes from being part of a company renowned for its exceptional service.


We foster a culture of respect, gratitude, and empowerment every day. If you are a friendly and driven individual with a passion for serving others, you may find your ideal role with us.Job Overview

Omni Hotels & Resorts is currently seeking a Conference Concierge for the prestigious Barton Creek Resort & Spa.

Recognized among the finest resorts in Texas, we are proud to be listed in the Top 5 Resorts in the Southwest by Conde Nast Traveler and the Top 5 Resorts in Texas by Travel + Leisure World's Best Awards.


In this role, you will work closely with clients and group contacts, serving as an extension of the Banquet Operations and Conference Service teams. Your responsibilities will include:

  • Delivering exceptional service that exceeds expectations.
  • Providing attentive support to VIPs and group contacts.
  • Being readily available to assist with group contracts at all times.
  • Collaborating with the banquets and setup team as needed.
  • Reviewing Daily Event Orders (BEOs) and verifying any changes.
  • Meeting daily with group contacts to address their operational needs.
  • Acting as the primary liaison between clients, group leaders, and all resort departments to ensure a successful event.
  • Managing unexpected challenges promptly and effectively.
  • Communicating any changes made by clients to relevant departments, including Banquets and Conference Managers.
  • Coordinating timely deliveries from the mailroom.
  • Ensuring all signage is correctly placed and that unused materials are stored out of sight.
  • Verifying that lighting, temperature, and ambiance meet client and resort standards.
  • Conducting audits of BEOs for proper room setup, AV, and IT configurations, and contacting departments for necessary adjustments.
  • Testing equipment to ensure functionality.
  • Walking the property regularly to monitor cleanliness and safety, reporting any issues to the appropriate departments.


Your performance will be evaluated based on key metrics such as availability, welcoming atmosphere for groups, responsiveness to last-minute requests, staff service quality, and overall event experience.


This job description outlines the general scope of responsibilities and does not imply that these are the only duties to be performed. Additional tasks may be assigned as needed to ensure successful events for clients and groups.Qualifications

- High School Diploma or equivalent required.
- Ability to lift moderate weights and stand/walk for the duration of a shift.
- Strong verbal communication skills and experience with word processing/computer applications.
- Flexibility to work weekends, early mornings, and late evenings.

Omni Hotels & Resorts is an equal opportunity employer.

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