Front Office Operations Manager

6 days ago


Rochester, New York, United States DelMonte Hotel Group Full time
Job Summary

We are seeking a highly motivated and experienced Front Office Operations Manager to join our team at DelMonte Hotel Group. As a key member of our hospitality team, you will be responsible for ensuring a seamless and exceptional guest experience.

Key Responsibilities
  • Supervise Front Office and Hospitality Departments: Directly supervise associates in the Front Office and Hospitality Departments, ensuring they are equipped to provide exceptional guest service.
  • Manage Daily Operations: Plan, assign, and direct work to ensure efficient operation of the Front Office and Hospitality Departments.
  • Lead by Example: Demonstrate a strong work ethic and lead by example, promoting a culture of excellence and customer satisfaction.
  • Develop and Implement Strategies: Develop and implement strategies to improve guest satisfaction, increase revenue, and enhance the overall guest experience.
  • Manage Budgets and Resources: Manage department budgets and resources, ensuring effective use of resources to achieve business objectives.
  • Collaborate with Colleagues: Collaborate with colleagues across departments to ensure seamless communication and effective problem-solving.
Requirements
  • 1-3 Years of Experience: 1-3 years of experience in guest services, front desk, or a related professional area.
  • Associate's Degree: Associate's degree (A.A.) or equivalent from a two-year college or technical school; or equivalent combination of education and experience.
  • Excellent Communication Skills: Proven customer service and staff management skills, with the ability to work effectively with colleagues and guests.
  • Strong Organizational Skills: Solid organizational, time-management, and prioritization skills, with the ability to multitask and meet deadlines.
Benefits

As a Front Office Operations Manager with DelMonte Hotel Group, you will enjoy a competitive compensation package, including:

  • Competitive Salary: $18.00 per hour plus overtime.
  • Comprehensive Benefits: Comprehensive benefit packages for full-time positions.
  • Hotel Room Discounts: Hotel room discounts at our locations around the globe.
  • Food and Beverage Discounts: Discounts on food and beverages.
  • Professional Development Opportunities: Opportunities for professional development and advancement.


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