Technical Support Specialist

2 days ago


East Lansing, Michigan, United States MiHIN Full time
Technical Support Specialist II Job Description

At MiHIN, we are seeking a highly skilled Technical Support Specialist II to join our Application Support department. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, ensuring timely and effective resolution of help desk tickets.

Key Responsibilities:
  • Coordinate internal and external communications to troubleshoot help desk tickets
  • Provide customer service and Tier 1 and Tier 2 support leading to resolution
  • Conduct community health record referrals and password resets
  • Manage all help desk tickets to ensure resolution and proper follow-through
  • Escalate unresolved internal or external ticket requests to the next level of support
Requirements:
  • Associate degree in Technology, Business Administration, Finance, Health Administration, or related field
  • 2 years of experience in Helpdesk/Technical Service Role
  • Minimum of 2-5 years in a technical healthcare role, Business Administration or related field
  • Experience or knowledge of health information technology, including electronic health records (EHRs), patient care flow, and hospital computer systems
Preferred Qualifications:
  • Bachelor's degree in Technology, Business Administration, Finance, Health Administration, or related field
  • Experience in writing detailed process flows
  • Acquired experience to be able to effectively serve as back up to Team Lead

We are an Equal Opportunity Employer who recognizes that our diversity is our greatest strength. We strive to hire qualified employees that are diverse in thinking and in race, gender, gender identity and/or gender expression, age, religion or belief, sexual orientation, physical, mental, or sensory disability, citizenship, family or partnership status, socio-economic upbringing, and more.



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