Registration Specialist
7 days ago
Job Summary:
The Patient Access Representative will work under the direction of the Patient Access Registration Front Line leadership team to ensure a smooth and timely registration/admission process for patients at McLaren Bay Region.
Key Responsibilities:
- Accurately and efficiently perform registration and financial functions via Electronic Medical Record (EMR) to include thorough interviewing techniques, registering patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data.
- Greet customers promptly with a warm and friendly reception, collecting, documenting, and scanning all required demographic and financial information.
- Direct patients to appropriate settings, explaining and apologizing for any delays, while maintaining professionalism and diplomacy.
- Estimate and collect copays, deductibles, and other patient financial obligations, managing all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements.
- Facilitate the use of electronic registration tools where available, performing duties otherwise assigned by Management.
Requirements:
- High school diploma or equivalent required.
- 1-year experience in a customer service role or healthcare industry.
Preferred Qualifications:
- Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System, and various websites for third-party payers for verification.
- Medical terminology preferred.
About McLaren Bay Region:
McLaren Bay Region is an equal opportunity employer committed to diversity and inclusion.
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