Patient Experience Specialist

2 months ago


Panama City, Florida, United States Orthopaedic Associates Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Orthopaedic Associates. As a key member of our medical office staff, you will be responsible for providing exceptional patient care and ensuring a positive experience for our patients.

Key Responsibilities
  • Phone and In-Person Support: Respond to patient inquiries, resolve issues, and provide information in a timely and professional manner.
  • Patient Registration: Gather and verify patient information, including demographics and insurance details, to ensure accurate records.
  • Scheduling and Referrals: Assist with scheduling appointments, entering referrals, and coordinating follow-up care.
  • Team Collaboration: Work closely with physicians, staff, and management to ensure seamless communication and efficient patient care.
  • Problem-Solving: Utilize good judgment and reasoning skills to resolve patient concerns and escalate issues as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2 years of relevant experience in a medical office environment, with a focus on customer service and patient care.
  • Skills: Excellent communication and interpersonal skills, with the ability to multitask and work in a fast-paced environment.
Benefits
  • Competitive Salary: $15.00 per hour.
  • Benefits Package: 401(k), dental insurance, flexible spending account, health insurance, life insurance, paid time off, and vision insurance.
Work Environment
  • Medical Office Setting: Work in a clinic or medical office environment, providing patient care and support.


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