Client Relations Specialist
2 weeks ago
Customer Experience Coordinator
Company: The Sports Facilities Companies
Location: Panama City Beach, FL
Department: Guest Services
Reports To: Assistant General Manager - Client Services
Status: Part-Time
About Us:
The Sports Facilities Companies is a leading organization in the management and development of sports, recreation, wellness, and event facilities. We are committed to fostering a collaborative work environment that encourages professional growth and personal development.
Position Summary:
The Customer Experience Coordinator serves as the primary contact for all visitors to our facility. This role is essential in delivering outstanding service and possessing a comprehensive understanding of the various programs and services available.
Key Responsibilities:
Guest Interaction:
- Serve as the primary liaison between the facility and its visitors
- Deliver exceptional customer service experiences
- Facilitate guest registration and manage payments for diverse programs
- Adhere to cash handling protocols
- Maintain in-depth knowledge of facility offerings and programs
- Address guest inquiries and resolve complaints professionally
- Ensure cleanliness of the venue and uphold policies
- Participate in leadership meetings and fulfill assigned responsibilities
Qualifications:
- Minimum age of 18 years
- Availability for flexible scheduling, including evenings, weekends, and holidays
- Strong communication and organizational abilities
- Capacity to remain composed in high-pressure scenarios
- Dedication to the safety and well-being of others
Working Environment:
- Ability to lift items weighing up to 50 pounds
- Willingness to stand for extended durations
- Proficient in operating a computer and managing occasional noise levels
Join our team at The Sports Facilities Companies and contribute to a culture of excellence in service and community enhancement.
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