Client Relations Specialist

2 weeks ago


Panama City Beach, Florida, United States The Sports Facilities Companies Full time
Job Overview

Customer Experience Coordinator

Company: The Sports Facilities Companies

Location: Panama City Beach, FL

Department: Guest Services

Reports To: Assistant General Manager - Client Services

Status: Part-Time

About Us:

The Sports Facilities Companies is a leading organization in the management and development of sports, recreation, wellness, and event facilities. We are committed to fostering a collaborative work environment that encourages professional growth and personal development.

Position Summary:

The Customer Experience Coordinator serves as the primary contact for all visitors to our facility. This role is essential in delivering outstanding service and possessing a comprehensive understanding of the various programs and services available.

Key Responsibilities:

Guest Interaction:

  • Serve as the primary liaison between the facility and its visitors
  • Deliver exceptional customer service experiences
  • Facilitate guest registration and manage payments for diverse programs
  • Adhere to cash handling protocols
  • Maintain in-depth knowledge of facility offerings and programs
  • Address guest inquiries and resolve complaints professionally
  • Ensure cleanliness of the venue and uphold policies
  • Participate in leadership meetings and fulfill assigned responsibilities

Qualifications:

  • Minimum age of 18 years
  • Availability for flexible scheduling, including evenings, weekends, and holidays
  • Strong communication and organizational abilities
  • Capacity to remain composed in high-pressure scenarios
  • Dedication to the safety and well-being of others

Working Environment:

  • Ability to lift items weighing up to 50 pounds
  • Willingness to stand for extended durations
  • Proficient in operating a computer and managing occasional noise levels

Join our team at The Sports Facilities Companies and contribute to a culture of excellence in service and community enhancement.



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