Desktop Support Specialist
19 hours ago
About Excis Compliance:
We are seeking a highly skilled Desktop Support Engineer to join our dynamic team at Excis Compliance Ltd. This is an exciting opportunity for a hands-on professional who enjoys problem-solving and delivering top-tier customer support in a fast-paced environment.
About the Role:
As a Desktop Support Engineer, you will be responsible for ensuring seamless IT operations by resolving hardware, software, and networking issues. You will work closely with our team to provide top-notch support to our customers, addressing user tickets related to hardware, software, and networking.
Key Responsibilities:
- Address user tickets related to hardware, software, and networking.
- Assist customers with installing applications and peripherals.
- Provide step-by-step troubleshooting and resolve issues.
- Perform remote diagnostics and testing.
- Customize desktop applications to user needs and document technical solutions.
- Escalate unresolved issues to higher support levels.
- Maintain user functionality by following up and ensuring systems are operational.
- Collect customer feedback and relay potential product improvement requests.
Requirements:
Bachelor's degree in IT or equivalent hands-on experience.
Essential Skills:
- Experience: Minimum 5 years in a Desktop Support, Technical Support, or similar role.
- Technical Expertise: Proficient in Lenovo laptop repairs, Windows 10 & 11, Office 365, and Intune.
- Experience with remote troubleshooting tools, imaging devices, network setups, and ServiceNow.
- Familiarity with Mac OS/Linux environments is a plus.
- Strong understanding of network security and anti-virus protocols.
- Certifications: A+ and Microsoft certification (required).
- Excellent problem-solving and multitasking abilities with a customer-oriented approach.
- Behavioral Qualities: Target-driven, proactive, good listener, and a natural leader.
- Language: Fluent in English (essential).
Preferred Skills:
Experience with Mac OS/Linux environments.
Compensation Package:
Salary: $30 per hour (Gross Monthly: $4,800 – $5,600)
Equal Opportunity Statement:
We are committed to diversity and inclusivity in our hiring practices.
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