Desktop Support Specialist

4 weeks ago

Bothell, Washington, United States Excis Compliance Full time

About Excis Compliance:

We are seeking a highly skilled Desktop Support Engineer to join our dynamic team at Excis Compliance Ltd. This is an exciting opportunity for a hands-on professional who enjoys problem-solving and delivering top-tier customer support in a fast-paced environment.

About the Role:

As a Desktop Support Engineer, you will be responsible for ensuring seamless IT operations by resolving hardware, software, and networking issues. You will work closely with our team to provide top-notch support to our customers, addressing user tickets related to hardware, software, and networking.

Key Responsibilities:

  • Address user tickets related to hardware, software, and networking.
  • Assist customers with installing applications and peripherals.
  • Provide step-by-step troubleshooting and resolve issues.
  • Perform remote diagnostics and testing.
  • Customize desktop applications to user needs and document technical solutions.
  • Escalate unresolved issues to higher support levels.
  • Maintain user functionality by following up and ensuring systems are operational.
  • Collect customer feedback and relay potential product improvement requests.

Requirements:

Bachelor's degree in IT or equivalent hands-on experience.

Essential Skills:

  • Experience: Minimum 5 years in a Desktop Support, Technical Support, or similar role.
  • Technical Expertise: Proficient in Lenovo laptop repairs, Windows 10 & 11, Office 365, and Intune.
  • Experience with remote troubleshooting tools, imaging devices, network setups, and ServiceNow.
  • Familiarity with Mac OS/Linux environments is a plus.
  • Strong understanding of network security and anti-virus protocols.
  • Certifications: A+ and Microsoft certification (required).
  • Excellent problem-solving and multitasking abilities with a customer-oriented approach.
  • Behavioral Qualities: Target-driven, proactive, good listener, and a natural leader.
  • Language: Fluent in English (essential).

Preferred Skills:

Experience with Mac OS/Linux environments.

Compensation Package:

Salary: $30 per hour (Gross Monthly: $4,800 – $5,600)

Equal Opportunity Statement:

We are committed to diversity and inclusivity in our hiring practices.

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