WordPress Support Specialist

2 weeks ago


Jupiter, Florida, United States Rocket Full time
{"title": "WordPress Support Engineer", "description": "Job Summary

We are seeking a highly skilled WordPress Support Engineer to join our team at Rocket.net. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their WordPress websites are running smoothly and efficiently.

Responsibilities
  • Provide timely and effective technical support to customers via live chat, tickets, and Slack.
  • Investigate and resolve complex WordPress issues, including troubleshooting and debugging.
  • Collaborate with internal teams to ensure seamless customer experience and resolve escalated issues.
  • Develop and maintain knowledge base articles and technical documentation to support customers.
  • Identify and report recurring issues to the development team, driving product improvements.
  • Assist customers with WordPress migrations, DNS configuration, and other technical tasks.
Requirements
  • 2+ years of experience with WordPress development and support.
  • Excellent written and verbal communication skills in English.
  • Previous experience with live chat and/or helpdesk tools.
  • Familiarity with common web hosting stacks, including cPanel, NGINX, Apache, MySQL, and Linux command line.
  • Extensive experience with troubleshooting WordPress, including debugging and optimization.
  • Knowledge of Page Builders, Caching Plugins, Cloudflare, and DNS configuration.
  • Experience with PHP and custom plugin development a plus.
What We Offer
  • Remote work opportunities with flexible vacation time.
  • Professional development opportunities, including education and training.
  • A dynamic and supportive team environment.
About Rocket.net

Rocket.net is an equal opportunity employer committed to diversity and inclusion. We value individual achievement and recognize the strength of our diverse team. We are committed to providing accommodations for people with disabilities and welcome applications from qualified candidates.

", "lang_code": "en"}

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