WordPress Support Specialist

1 month ago


Jupiter, Florida, United States Rocket Full time
About the Role

We're seeking a highly skilled WordPress Support Engineer to join our team at Rocket. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Customer Support: Be the first point of contact for our customers, providing timely and effective resolutions to their technical issues.
  • Technical Troubleshooting: Utilize your expertise in WordPress to troubleshoot and resolve complex technical issues, often going beyond the scope of standard support.
  • Knowledge Base Development: Create and maintain technical articles and knowledge base entries to help distribute knowledge within the community.
  • Feature Requests: Convert recurring issues into feature requests for our development team, ensuring that customer feedback is incorporated into our product.
  • Migration Assistance: Assist customers with migrating their WordPress sites to our platform.
  • DNS Configuration: Provide critical assistance with DNS configuration and pointing.
  • Customer Experience: Deliver a 'WOW' experience to our customers, exceeding their expectations and building trust in our brand.
Requirements
  • WordPress Experience: 2+ years of experience with WordPress, including troubleshooting and technical support.
  • Communication Skills: Excellent written and verbal communication skills in English.
  • Technical Skills: Familiarity with common web hosting stacks, Linux command line, WP-CLI, and experience with troubleshooting WordPress.
  • Additional Requirements: Experience with Page Builders, Caching Plugins, Cloudflare, and DNS configuration is highly desirable.
About Rocket

Rocket is a customer-centric company that values technical expertise and customer satisfaction. We offer a remote work environment, flexible vacation time, and opportunities for professional growth and development.

We are an equal opportunity employer committed to diversity and inclusion. We recognize the strength of our diverse team and strive to create a welcoming and inclusive work environment.



  • Jupiter, Florida, United States Rocket Full time

    Job Title: WordPress Support EngineerWe're seeking a skilled WordPress Support Engineer to join our team at Rocket. As a key member of our support team, you'll play a crucial role in delivering exceptional customer experiences and ensuring our customers receive top-notch support.Responsibilities:Be the primary point of contact for customers experiencing...


  • Jupiter, Florida, United States Rocket Full time

    {"title": "WordPress Support Engineer", "description": "Job SummaryWe are seeking a highly skilled WordPress Support Engineer to join our team at Rocket.net. As a key member of our customer support team, you will be responsible for providing exceptional technical support to our customers, ensuring their WordPress websites are running smoothly and...


  • Jupiter, Florida, United States Rocket Full time

    {"title": "WordPress Support Engineer", "description": "Customer Support and Experience at RocketRocket is committed to providing world-class support to our customers that WOWs them. We're looking for a skilled WordPress Support Engineer to join our team and help us deliver exceptional customer experiences.ResponsibilitiesProvide timely and effective support...


  • Jupiter, Florida, United States Rocket Full time

    Customer-Centric WordPress Support EngineerWe're seeking a skilled WordPress Support Engineer to join our team at Rocket.net. As a key member of our front-line support team, you'll be responsible for delivering exceptional customer experiences and resolving technical issues with our customers' WordPress websites.Key Responsibilities:Provide timely and...


  • Jupiter, Florida, United States Rocket Full time

    Job OverviewWe're seeking a skilled WordPress Support Engineer to join our team at Rocket.net. As a key member of our support team, you'll be responsible for providing exceptional customer service and technical support to our customers.As a WordPress Support Engineer, you'll be the first point of contact for our customers, providing timely and effective...


  • Jupiter, Florida, United States Rocket Full time

    Job Title: WordPress Support EngineerWe are seeking a highly skilled WordPress Support Engineer to join our team at Rocket. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.Responsibilities:Provide timely and effective technical support to customers via live chat,...


  • Jupiter, Florida, United States Futures Recovery Healthcare Full time

    Job SummaryThe Clinical Support Specialist will provide direct clinical support in the forms of group therapy, assisting with providing individual and family sessions and providing interventions for crisis situations. The Clinical Support Specialist will be working within the Orenda (Concierge Residential) Program.Key Responsibilities:Collaborate with the...


  • Jupiter, Florida, United States iQuasar Full time

    Job Title: Alumni Support SpecialistiQuasar is a leading provider of innovative technologies, and we're seeking a dedicated Alumni Support Specialist to join our team. As a key member of our customer support team, you will play a vital role in providing exceptional support to our alumni, ensuring their continued success and well-being.Key...


  • Jupiter, Florida, United States Family Church Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Family Church Tequesta. The successful candidate will provide administrative support and assistance to the Campus Pastor and, if applicable, the Campus Director in the planning and execution of office and campus operations.Key...


  • Jupiter, Florida, United States Jupiter Payments Full time

    Unlock Your Potential in FintechJoin Jupiter Payments as a Relationship Support Specialist and embark on a thrilling journey in the rapidly expanding fintech industry. In this entry-level role, you'll gain hands-on experience supporting our sales efforts while cultivating key skills in sales strategy, marketing, and relationship management.As a key member of...


  • Jupiter, Florida, United States National HR Solutions Inc Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at National HR Solutions Inc.This role will provide administrative support to our office, ensuring the smooth operation of our daily activities. The ideal candidate will have excellent communication skills, be proficient in Microsoft Office,...


  • Jupiter, Florida, United States Jupiter Medical Center Full time

    Become a part of a distinguished healthcare institution that prioritizes safety, excellence, and patient satisfaction. Jupiter Medical Center stands as the premier healthcare provider in Palm Beach County and the broader Treasure Coast, recognized for its outstanding medical professionals, state-of-the-art facilities, and dedication to community welfare.As a...


  • Jupiter, Florida, United States BMS Partners Full time

    Join Our Team at BMS PartnersBMS Partners, a distinguished dealership focusing on Yamaha and BRP Sea-Doo products, is on the lookout for a committed and diligent Vehicle Support Specialist to enhance our operations. The selected candidate will play a vital role in providing essential shop assistance, vehicle detailing, and performing driving duties as...


  • Jupiter, Florida, United States Jupiter Payments Full time

    Unlock Your Potential in FintechAt Jupiter Payments, we're seeking a highly motivated and organized Relationship Support Specialist to join our dynamic team. As a key member of our sales support team, you'll play a vital role in helping our sales agents thrive by providing exceptional support and resources.Key Responsibilities:Build and maintain strong...


  • Jupiter, Florida, United States Power Systems Mfg., LLC Full time

    Job Title: Sales Operations Support SpecialistJoin Power Systems Mfg., LLC as a Sales Operations Support Specialist and contribute to the success of our sales team. As a key member of our operations team, you will be responsible for supporting the sales process, from proposal to order execution.Key Responsibilities:Support operational sales reporting for...


  • Jupiter, Florida, United States Jupiter Payments Full time

    Unlock Your Potential in FintechAt Jupiter Payments, we're seeking a highly motivated and entrepreneurial-minded individual to join our team as a Relationship Support Specialist. This exciting entry-level role offers a unique opportunity to gain hands-on experience in sales strategy, marketing, and relationship management.Key Responsibilities:Build strong...


  • Jupiter, Florida, United States Jupiter Payments Full time

    Unlock Your Potential in FintechAt Jupiter Payments, we're seeking a highly motivated and entrepreneurial-minded individual to join our team as a Relationship Support Specialist. This exciting opportunity offers a chance to gain hands-on experience in sales strategy, marketing, and relationship management, while cultivating key skills in a fast-paced fintech...


  • Jupiter, Florida, United States iQuasar Full time

    Job Title: Alumni Support SpecialistiQuasar is seeking a highly skilled Alumni Support Specialist to join our team in Tequesta, FL. As a key member of our team, you will play a vital role in providing exceptional support to our alumni, ensuring their continued success and well-being.Job Summary:The Alumni Support Specialist will be responsible for...

  • IT Support Specialist

    3 weeks ago


    Jupiter, Florida, United States Voloridge Investment Management Full time

    Job Title: IT Support AdministratorVoloridge Investment Management is a dynamic and innovative investment management firm seeking a highly organized and detail-oriented IT Support Administrator to join our team.Job SummaryWe are looking for a skilled IT professional to provide top-notch support for all users and their environments. The ideal candidate will...

  • IT Support Specialist

    2 weeks ago


    Jupiter, Florida, United States Voloridge Investment Management Full time

    Job Title: IT Support AdministratorVoloridge Investment Management is a dynamic and innovative investment management firm seeking a highly skilled IT Support Administrator to join our team.Job Summary:The IT Support Administrator will be responsible for providing technical support to all users, ensuring that they have the necessary resources to perform their...