Retail Store Operations Manager

7 days ago

Moscow, Idaho, United States Smart Foodservice Stores LLC Full time

As a Retail Store Operations Manager at Smart Foodservice Stores LLC, you will oversee daily store operations to drive sales growth and superior customer service. Your responsibilities include implementing marketing strategies, managing the Profit and Loss (P&L), leading a team through recruitment, training, and performance evaluations. Strong leadership skills and a customer-centric approach are essential to maintain compliance with company policies and enhance overall store performance.

  • Develop a store culture that focuses on both initiating and supporting outside sales calls as well as creating a strong, superior service culture within the store, creating an atmosphere of superior customer service that is focused on great food, great people, and making it easy.
  • Manage the monthly P&L and assist in the Annual Operating Plan (AOP) budgeting process; maintain budgeted sales and profits, with a focus on increasing sales, managing shrinkage and providing full support to all of the area Territory Managers (TMs).
  • Implement and supervise strict controls regarding inventory standard operating procedures (SOPs), cash, checks, credit, and other critical aspects of the business, ensuring that all staff complies with company policies, procedures and store SOPs. Ensure that the facility is well maintained and is a safe environment for staff and customers.
  • Monitor the auto replenishment function of the Point of Sale (POS) to ensure that the correct products and quantities are being delivered in a timely fashion, providing the IT team with feedback on all aspects of the POS and cash management systems.
  • Determine marketing strategy and devise marketing plans and effective store strategies to improve sales; responsible for initiating and executing marketing events and programs.
  • Working with the Company's HR department, actively advertise, recruit, interview, select, hire, orient, train, develop, and retain staff members.
  • Responsible for continually monitoring the performance of all staff and conducting employee evaluations including follow-through on recommendations, training, and disciplinary actions, including but not limited to terminations, in consultation with the company's HR department, where appropriate.
  • Supervise and provide the store management and floor staff with day-to-day direction including scheduling, outlining of store goals and sales and shrinkage targets, and the communication, understanding, and addressing of subsequent results.
  • Implement, provide and monitor training programs and opportunities as necessary to increase employee knowledge base, productivity, accuracy, improved sales and profits, morale, motivation and other significant factors.
  • Actively communicate with the store staff about all merchandising and marketing programs and oversee the execution and follow-up reporting of such programs.
  • Adhere to and communicate, and fully support and enforce all policies, processes, and procedures of the Company.
Key Qualifications
  • Bachelor's Degree or equivalent work experience required. A degree in Business Management, Supply Chain/Wholesale Management, or Accounting/Finance strongly preferred.
  • Minimum of five (5) years experience in a retail work environment required. Must have at least three (3) years of management/supervisory experience.
Compensation Package

This role offers an estimated salary range of $65,000-$100,000 per year, plus annual incentive plan bonus. Benefits may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. For more information, please visit our website.

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