Computer Support Specialist

3 days ago


Ann Arbor, Michigan, United States Zolon Tech Full time
Job Title: Computer User Support Specialist

Zolon Tech is seeking a skilled Computer User Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.

Job Summary:

The Computer User Support Specialist will be the primary point of contact for our clients, providing assistance with IT hardware, software, and voice telecommunication equipment. You will be responsible for troubleshooting and resolving technical issues, as well as providing training and support to our clients.

Key Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Troubleshoot and resolve technical issues with IT hardware, software, and voice telecommunication equipment
  • Provide training and support to clients on new software and hardware
  • Manage and maintain client records and documentation
  • Collaborate with other team members to resolve complex technical issues
Requirements:
  • 3+ years of experience in a technical support role
  • Strong knowledge of IT hardware, software, and voice telecommunication equipment
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Bachelor's degree in Computer Science, Engineering, or related field
Preferred Qualifications:
  • National Agency Check and Inquiries (NACI) level clearance
  • Experience with help desk software and ticketing systems
  • Knowledge of network protocols and architecture
What We Offer:

Zolon Tech offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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