IT Support Specialist Role for Technical Experts

3 weeks ago

Ann Arbor, Michigan, United States University of Michigan Full time

The University of Michigan's College of Literature, Science, and the Arts is seeking an IT Support Specialist to join their team of technical experts. As an IT Support Specialist, you will be responsible for providing technical support to faculty, staff, and students within the College of Literature, Science & the Arts. This role is perfect for individuals who love to tinker, enjoy learning new challenges, and taking initiative in their own growth.

About the Job

The LSA Technology Services Desktop Support team provides technical support to faculty, staff, and students. Our teams support a range of technology with a focus on teaching, learning, and research that occurs in our LSA physical science, social science, and humanities divisions. We build relationships within our community becoming a partner in IT needs.

Key Responsibilities
  • Demonstrate quality service and accountability while resolving incidents, meeting customer needs, and exceeding expectations
  • Establish customer and team relationships using effective communication and collaboration skills
  • Update current tickets in a timely manner, prioritize incoming tickets and existing work, and complete tickets within acceptable time frames
  • Install, configure, customize, troubleshoot, integrate, and maintain systems, software, and other devices
  • Track computer systems and device inventory in order to record accurate data for asset management
  • Analyze, plan, and implement system maintenance, including software patches and upgrades
  • Monitor systems for availability, error conditions, and performance
  • Participate in cross-organizational projects that ensure our environment is up-to-date and secure
About You

You are a detail-oriented individual who can actively manage many tasks at once. You enjoy working in a dynamic environment and taking initiative in your own growth. You have excellent written and verbal communication skills and work to build trusting relationships with those around you.

Requirements
  • Associate degree in a related field and/or equivalent combination of education, certification, and experience
  • 0-2 years of technical support experience, including providing outstanding customer service and accurately documenting detailed information
  • 0-2 years of related experience in technical support troubleshooting macOS/Linux/Windows-based systems
  • Proficient with word processing, spreadsheets, Google Apps, and other collaboration platforms
  • Identifies causes of simple technical problems and can provide practical solutions
  • Can install software and troubleshoot basic issues
  • Communicates both verbally and written in a respectful & attentive manner tailored to each customer's needs
  • Demonstrated ability to develop and maintain positive relationships, inside and outside of their team, interacting in a friendly, open, honest, and accepting manner
Salary Range

$41,100 - $51,400 per year, based on experience and skills.

The University of Michigan offers a range of benefits, including flexible work arrangements and a dynamic work environment. If you are a motivated and detail-oriented individual who is passionate about IT support, we encourage you to apply for this exciting opportunity.

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