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Customer Service Representative

1 month ago

East Liverpool, Ohio, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide excellent customer service, ensuring a positive shopping experience for all customers
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
  • Stay up-to-date on product knowledge, features, and benefits, effectively communicating this information to customers
  • Maintain a clean and organized store environment, ensuring a positive shopping experience for customers
  • Participate in visual merchandising and store displays, showcasing products in an attractive and appealing manner
Requirements
  • Must be at least 18 years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally, with or without reasonable accommodation
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
  • Valid, unrestricted driver's license
  • High school diploma or equivalent
  • Previous experience working in a delivery, retail, or customer service position
  • Experience selling paint and paint-related products
  • Ability to read, write, comprehend, and communicate in more than one language