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Customer Service Representative

4 weeks ago

East Liverpool, Ohio, United States Planet Fitness Full time
Position Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our fitness centers.

Key Responsibilities:
  • Provide exceptional customer service to members, responding to their needs and concerns in a timely and professional manner.
  • Assist with front desk activities, including checking members in, answering phones, and processing transactions.
  • Maintain a clean and organized front desk area, ensuring a positive first impression for our members.
  • Collaborate with other team members to achieve sales and membership goals.
  • Participate in ongoing training and development to improve customer service skills and knowledge of our products and services.

Requirements:
  • High school diploma or equivalent required.
  • Previous customer service experience preferred.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 50 pounds and stand for long periods of time.

Why Work at Planet Fitness?
  • Opportunity to work in a dynamic and supportive team environment.
  • Competitive compensation and benefits package.
  • Opportunities for career advancement and professional growth.
  • Free Black Card membership and access to our state-of-the-art fitness centers.