Customer Service Representative

4 days ago

East Liverpool, Ohio, United States The Sherwin-Williams Company Full time

Customer Service Representative

This role is crucial to the success of our retail stores. Customer Service Representatives work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

Customer Service Representatives are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Key responsibilities include:

  • Contact with customers, which may include minors
  • Access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, and such access may be supervised or unsupervised
  • Ensuring high levels of customer satisfaction through excellent sales service
  • Assisting customers in person and over the phone by determining needs and presenting appropriate products and services
  • Building productive trust relationships with wholesale and retail customers
  • Processing sales transactions accurately and consistently with policies and procedures
  • FOLLOWING and achieving sales goals on a monthly, quarterly, and yearly basis
  • Maintaining precise work order files and formulas
  • Pulling appropriate products from the sales floor or warehouse
  • Tinting and mixing products, as needed, to customer specifications
  • Stocking shelves and setting up displays
  • Cleaning store equipment
  • Loading/unloading delivery trucks
  • Assisting in making deliveries, as needed
  • Maintaining in-stock and presentable condition assigned areas
  • Remaining knowledgeable on products offered and discussing available options
  • Complying with inventory control procedures
  • Suggesting ways to improve sales

Minimum Requirements:

Must be at least eighteen (18) years of age

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future

Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion

Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

Have a valid, unrestricted Driver's License

Have at least a High School diploma or GED

Have at least one (1) year experience working in a delivery, retail, or customer service position

Have previous work experience selling paint and paint-related products

Have previous work experience operating tinting and mixing equipment

Ability to read, write, comprehend, and communicate in more than one language

Ability to read, write, comprehend, and communicate in Spanish

Sherwin-Williams is proud to be an Affirmative Action, Equal Employment Opportunity, Inclusion and Diversity Supportive Employer.

All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

VEVRAA Federal Contractor requesting priority referral of protected veterans.

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