Help Desk Specialist

6 days ago


San Antonio, Texas, United States Dexian Full time

Job Title: Help Desk/ Technical Support

Location: San Antonio, TX

Duration: 6 Month Contract

Job Summary:

We are seeking a skilled Help Desk Specialist to join our team at Dexian. As a Help Desk Specialist, you will be responsible for providing technical support to our customers and ensuring that their issues are resolved in a timely and efficient manner.

Key Responsibilities:

  1. Manage multiple avenues of issues through monitoring, email, and phone to ensure business expectations for service standards are met.
  2. Organize service provider meets when required to ensure maximum ATM uptime and contractual service requirements are met.
  3. Manage assigned ticket queue and track issues to closure.
  4. Address and acknowledge tickets within the Service Level Agreement.

Requirements:

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You will also need to have a strong understanding of technical concepts and be able to troubleshoot complex issues.


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