Servicenow Consultant

3 weeks ago


San Jose, California, United States QData Full time
Service Now Expert 10-13 Years of experience in IT Service Management domain is desired. 5+ years of professional services/ ITSM consulting experience on Incident Mgmt. Problem Mgmt. Change & Release Mgmt. Knowledge Mgmt. Event Mgmt. SACM Unified Service Portal and catalog Mgmt Availability Mgmt. Capacity Mgmt.

5-7 years with hands-on experience in processing modeling process design business and functional requirements gathering developing and implementing of ITSM processes & solutions and enabling user adoption.

4+ years of ServiceNow Technical consulting/development/administration experience. 6+ of experience in leading or support ITSM transformation project in ServiceNow Platform.

Experience with Designing and implementing process and system integration between Enterprise/ IT management applications and ITSM applications through Web Services Integration (SOAP REST) using the ServiceNow Integration Hub / Scripted API capabilities.

Understanding of the ServiceNow platform architecture and best practices to maintain optimal performance scalability maintainability upgradability UX and security. Experience with System/Process Automation (ServiceNow Orchestration) experience. Experience with Administration of a ServiceNow instance including the delegation of groups modification of CMS workflows business rules UI actions UI policies ACLs dictionary catalog items and updates
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