Student Information System Support Specialist

6 days ago


Erie, Pennsylvania, United States The Lake Erie College Of Osteopathic Medicine Full time
Job Summary

The Student Information System Support Specialist works closely with the Information Systems Manager/SIS Coordinator to resolve daily issues and improve service to students and staff who use Jenzabar EX, Banner, and the Jenzabar Internet Campus Solution (JICS/applicant and student portal) across all programs at all LECOM campuses.

Key Responsibilities
  • Provides help desk support for all users
  • Troubleshoots problems with the creation of course pages and other functions controlled in Jenzabar EX/Banner
  • Creates admission applications and online data collection forms
  • Responds to support requests for Jenzabar EX/Banner and the JICS/student portal in a timely manner and keeps end users informed of how and when problems are resolved
  • Sets up and troubleshoots Jenzabar EX/Banner automatic mail-merge correspondence
  • Creates new reports, maintains and updates existing ones
  • Runs weekly data quality reports and corrects inconsistencies
  • Provides individual training to new Jenzabar EX/Banner users
  • Supports and troubleshoots for medical, pharmacy, dental, masters, and doctorate applicants for the JICS/student and Banner portal Admissions tab
Requirements
  • Education and experience equivalent to a Minimum Associate's Degree in Computer Science, Information Systems, Database Systems, and/or another related field with one to two (1-2) years' of workplace experience
  • Good analytical and problem-solving skills
  • Must be a self-starter, highly organized, and be able to communicate effectively with faculty, staff, and students
  • Must be able to handle deadline pressures and fluid situations
  • Teamwork and the ability to get along with others is an essential function of this job


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