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Student Information System Support Specialist

2 months ago


Erie, Pennsylvania, United States The Lake Erie College Of Osteopathic Medicine Full time
Job Summary

The Student Information System Support Technician plays a vital role in ensuring the smooth operation of LECOM's student information systems. This position works closely with the Information Systems Manager/SIS Coordinator to resolve daily issues and improve service to students and staff who use Jenzabar EX, Banner, and the Jenzabar Internet Campus Solution (JICS/applicant and student portal) across all LECOM campuses.

Key Responsibilities
  • Provides help desk support for all users, troubleshooting problems with the creation of course pages and other functions controlled in Jenzabar EX/Banner.
  • Creates admission applications and online data collection forms, and sets up and troubleshoots Jenzabar EX/Banner automatic mail-merge correspondence.
  • Runs weekly data quality reports and corrects inconsistencies, and provides individual training to new Jenzabar EX/Banner users.
  • Supports and troubleshoots Jenzabar EX/Banner and the JICS/student portal for medical, pharmacy, dental, masters, and doctorate applicants.
  • Assists the Information Systems Manager/SIS Coordinator in other duties as assigned.
Requirements

Candidates for this position must have an interest in customer support, good troubleshooting skills, some exposure to database management, beginning SQL programming, and above-average experience in Microsoft Office.

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed:

  • Good analytical and problem-solving skills.
  • Must be a self-starter, highly organized, and able to communicate effectively with faculty, staff, and students.
  • Must be able to handle deadline pressures and fluid situations.

Maintain confidentiality of work-related information and materials and comply with Family Educational Rights and Privacy Act (FERPA). Sit and use a computer for long periods of time. Manual and physical dexterity needed to operate a computer keyboard and handle paper documents. Maintain an established work schedule.