Student Information System Support Technician

6 days ago


Erie, Pennsylvania, United States Lake Erie College of Osteopathic Medicine Full time
Job Summary:

The Student Information System Support Technician plays a crucial role in ensuring the smooth operation of the Student Information System at Lake Erie College of Osteopathic Medicine. This position works closely with the Information Systems Manager/SIS Coordinator to resolve daily issues and improve service to students and staff who use Jenzabar EX, Banner, and the Jenzabar Internet Campus Solution (JICS/applicant and student portal) across all LECOM campuses.

Key Responsibilities:
  • Provides help desk support for all users, troubleshooting problems with the creation of course pages and other functions controlled in Jenzabar EX/Banner.
  • Creates admission applications and online data collection forms, and sets up and troubleshoots Jenzabar EX/Banner automatic mail-merge correspondence.
  • Runs weekly data quality reports and corrects inconsistencies, and provides individual training to new Jenzabar EX/Banner users.
  • Supports and troubleshoots JICS/student and Banner portal Admissions tab for medical, pharmacy, dental, masters, and doctorate applicants.
  • Assists the Information Systems Manager/SIS Coordinator in other duties as assigned.
Requirements:
  • Good analytical and problem-solving skills.
  • Self-starter, highly organized, and able to communicate effectively with faculty, staff, and students.
  • Ability to handle deadline pressures and fluid situations.
  • Teamwork and ability to get along with others is an essential function of this job.
  • Maintain confidentiality of work-related information and materials and comply with Family Educational Rights and Privacy Act (FERPA).


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