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Customer Service Representative

2 months ago

Lebanon, New Hampshire, United States Bar Harbor Bank & Trust Full time

**Job Summary**

As a critical member of our team, the Customer Service Representative plays a vital role in supporting our customers' financial needs and building trusted relationships. We are seeking a highly motivated and customer-focused individual to join our team in our Hanover Street, Lebanon, New Hampshire branch.

**Key Responsibilities**

• Assist customers in identifying their financial needs and provide recommendations for additional products and services.

• Recognize and seize opportunities to make referrals for loans, trusts, investments, insurance, and other exceptional services offered by the bank.

• Gain an understanding of the banking industry and contribute toward meeting branch goals in various categories, including deposits and loans.

• Build trusting relationships with individuals in the communities we serve.

• Be an active participant in, and advocate for, community growth and prosperity.

• Process transactions for customers in a prompt, efficient, courteous, and professional manner.

• Provide exceptional customer service, reach effective resolutions, and follow through with customers for all inquiries.

**Requirements**

• High school diploma or equivalent required.

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Basic knowledge of Windows and banking industry practices.

**What We Offer**

• Competitive pay and referral incentives.

• Employee stock purchase plan.

• Medical, dental, vision, and life insurance plans.

• Paid holidays and 401(k) plan.

• Paid time off and wellness program.

• Continuing education benefits.

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.