Customer Service and Communications Manager
4 weeks ago
Job Title: Customer Service and Communications Manager
Job Summary:
This is a hybrid position with offices in Concord and Lebanon, New Hampshire, with occasional travel statewide and 1-2 office days per week. The Customer Service and Communications Manager will be responsible for developing and executing communication strategies and media calendars that align with organizational goals and drive engagement.
Key Responsibilities:
- Communications: Develop and execute communication strategies and media calendars that align with organizational goals and drive engagement.
- Content Creation: Oversee the development of high-quality content for a variety of platforms, including press releases, newsletters, website updates, and social media.
- Media Relations: Build and maintain relationships with media outlets and journalists to secure coverage and enhance the organization's visibility.
- Internal Communication: Develop and implement internal communication initiatives to ensure employees are informed and engaged with organizational updates and initiatives.
- Customer Service: Develop, maintain, and provide updates to customer messaging, including contact center talking points, Frequently Asked Questions, customer enrollment letters, and website messaging.
- Escalations: Field customer service escalations from the contact center.
Qualifications:
- Bachelor's degree in business, communications, public relations, marketing, or a related field; Master's degree preferred.
- Five (5)+ years of experience in customer service, communications, public relations, or a similar role, with a proven track record of successful strategy development and execution.
- Strong writing, editing, and verbal communication skills.
- Proficiency in digital communication tools, content management systems, email marketing systems, social media platforms, and analytics software.
- Excellent interpersonal skills and the ability to work collaboratively with diverse teams.
- Strong organizational and project management skills, with the ability to manage multiple projects simultaneously.
- Knowledge of current trends and best practices in communications and public relations.
- Passion for providing outstanding customer service and improving the customer experience.
- Commitment to serving the CPCNH's mission and values and providing excellent service to the New Hampshire residents/customers that make up our membership.
About CPCNH:
Read about CPCNH at www.cpcnh.org.
-
Lebanon, New Hampshire, United States Circle K Full timeJob Description:We are seeking a highly motivated Customer Service Representative to join our team at Circle K Store 4703929 in Lebanon, Tennessee.About the Role:This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional customer service. As a Customer Service Representative, you will be responsible...
-
Customer Service Representative
1 month ago
Lebanon, New Hampshire, United States Global Rescue Full timeJob Title: Customer Service/Inside Sales AssociateGlobal Rescue is seeking a highly motivated and customer-focused individual to join our Customer Relations team. As the initial point of contact for our members, you will be responsible for providing exceptional customer service and identifying the right services to meet their needs.About Global RescueGlobal...
-
Customer Service Representative
1 month ago
Lebanon, New Hampshire, United States U-Haul Full timeJoin the U-Haul Team as a Customer Service RepresentativeWe are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that our customers receive the best possible experience when renting equipment from...
-
Customer Service Representative
4 weeks ago
Lebanon, New Hampshire, United States U-Haul Full timeJob Summary:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our rental center team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with...
-
Customer Service Representative
4 weeks ago
Lebanon, New Hampshire, United States Domino's Franchise Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza. As a key member of our team, you will be responsible for providing exceptional customer service, answering phone calls, and making pizzas with a smile.Key Responsibilities:Answer phone calls and respond to...
-
Customer Service Representative
4 weeks ago
Lebanon, New Hampshire, United States Philly Prezel LLC - Lebanon Walmart Full timeJob DescriptionAt Philly Pretzel Factory, we're looking for a talented individual to join our team as a Customer Service Representative. As a key member of our bakery team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Daily ResponsibilitiesBaking and preparing high-quality soft...
-
Deli Baker Customer Service Associate
2 weeks ago
Lebanon, New Hampshire, United States Pilot Company Full timePilot Company Job OverviewWe are seeking a dedicated and customer-focused individual to join our team as a Deli Baker. As a member of our Pilot Company team, you will have the opportunity to work in a dynamic environment where no two days are the same.Key Responsibilities:Prepare, package, and sell store-baked products to company standardsOrganize and stock...
-
Store Manager
4 weeks ago
Lebanon, New Hampshire, United States Global Partners Full timeJob SummaryWe are seeking a highly skilled and experienced Store Manager to join our team at Global Partners. As a Store Manager, you will be responsible for the overall management of the store, including sales, customer service, and employee development.Key ResponsibilitiesManage store operations, including sales, customer service, and employee...
-
Nurse Manager
4 weeks ago
Lebanon, New Hampshire, United States Mercy Full timeWe're a healing ministry that brings compassionate care to life.Our Mission:We deliver exceptional service and care through our dedicated team of professionals. Our goal is to provide a supportive environment where our staff can grow and thrive.Job Summary:As a Nurse Manager, you will assist the Chief Nursing Officer in delivering safe, quality, and...
-
RV Service Technician
4 weeks ago
Lebanon, New Hampshire, United States National Indoor RV Centers Full timeJob Summary: We are seeking a highly skilled and detail-oriented RV Service Technician to join our team at National Indoor RV Centers. As a key member of our service team, you will be responsible for ensuring the highest level of quality and customer satisfaction in the washing and detailing of our coaches.Key Responsibilities:Washing and detailing of...
-
Store Manager
4 weeks ago
Lebanon, New Hampshire, United States Global Partners Full timeJob Description:As a General Manager at Global Partners, you will be responsible for overseeing the day-to-day operations of our store, ensuring that all aspects of the business are running smoothly and efficiently. This includes managing staff, maximizing store profits, and providing exceptional customer service.We are looking for a highly motivated and...
-
Store Manager
4 weeks ago
Lebanon, New Hampshire, United States Circle K Stores, Inc. Full timeJob Summary:As a Store Manager at Circle K Stores, Inc., you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth. This role requires a strong leader who can motivate and develop their team members to achieve business objectives.Key Responsibilities: Recruit, hire, and train positive...
-
Perioperative Services Supervisor
4 weeks ago
Lebanon, New Hampshire, United States Dartmouth Health Full timeJob SummaryWe are seeking a highly skilled Perioperative Services Supervisor to join our team at Dartmouth Health. As a key member of our Perioperative Services department, you will be responsible for overseeing the day-to-day operations of the Periop Support Technicians within the Main Operating room and Anesthesia Support areas.Key...
-
Project Manager
2 months ago
Lebanon, New Hampshire, United States Jobot Full timeProject Manager Job DescriptionWe are seeking an experienced and dynamic Project Manager to oversee all aspects of our construction projects, from initial planning to completion. As a Project Manager, you will be responsible for managing project teams, coordinating with subcontractors, ensuring compliance with building codes and regulations, and delivering...
-
Rural Carrier Associate
3 weeks ago
Lebanon, New Hampshire, United States US Postal Service Full timeJob Summary: As a Rural Carrier Associate with the US Postal Service, you will be responsible for delivering mail and packages to customers along a prescribed rural route. This role requires a strong work ethic, excellent communication skills, and the ability to work independently.Key Responsibilities:Deliver mail and packages to customers along a rural...
-
Parts Operations Manager
4 weeks ago
Lebanon, New Hampshire, United States National Indoor RV Centers Full timeJob Summary:As a Parts Operations Manager at National Indoor RV Centers, you will be responsible for overseeing the daily operations of our parts department. This includes managing inventory, coordinating with suppliers, and ensuring that our customers receive the highest level of service.Key Responsibilities:Develop and implement effective inventory...
-
Career Services Liaison
4 weeks ago
Lebanon, New Hampshire, United States Equus Workforce Solutions Full timeJob Summary: We are seeking a highly motivated and organized Career Services Liaison to join our team at Equus Workforce Solutions. As a Career Services Liaison, you will be responsible for providing exceptional customer service to job seekers, managing the reception area, and coordinating outreach efforts to support the needs of our clients.Key...
-
Dining Services Attendant
4 weeks ago
Lebanon, New Hampshire, United States Dartmouth Health Full timeJob SummaryAs a Dining Services Attendant at Dartmouth Health, you will play a vital role in creating an enjoyable dining experience for residents and their guests. This position is located at The Woodlands and requires a high level of sensitivity and interest in people, especially older adults.Responsibilities:* Create an enjoyable dining experience for...
-
Territory Sales Manager
4 weeks ago
Lebanon, New Hampshire, United States Permobil Full timeKey Responsibilities:As a Territory Sales Manager at Permobil, you will be responsible for executing the territory sales vision and goals that drive significant business and financial impact. This includes building, developing, and maintaining internal and external customer and client relationships; researching and identifying customer needs to propose...
-
Community Relations Director
3 weeks ago
Lebanon, New Hampshire, United States American House Senior Living Full timeCommunity Relations Director Position SummaryThe Community Relations Director is a key member of the American House Senior Living Communities team, responsible for the sales and marketing of our senior living communities. This includes creating and implementing marketing plans, organizing and managing successful networking and community outreach programs,...