Financial Services Representative
1 week ago
We are seeking a highly motivated and customer-focused Member Experience Specialist to join our team at Northeast Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying opportunities to deepen relationships and drive credit union objectives.
Key Responsibilities:
- Provide outstanding service to members, resolving issues and meeting their needs through excellent communication and problem-solving skills.
- Identify opportunities to cross-sell and refer products and services to members, driving revenue growth and member satisfaction.
- Prepare and disburse loans within established lending limits and credit union guidelines.
- Accurately and efficiently process deposits, payments, withdrawals, and other transactions in accordance with established policies and procedures.
Requirements:
- Minimum six months customer service experience.
- Great communication and interpersonal skills.
- Previous cash handling experience.
- Ability to follow all regulations and compliance.
- High attention to detail.
- Working knowledge of Microsoft Office Suite.
- High School diploma or equivalent.
Preferred Qualifications:
- Previous credit union or banking experience.
- Previous sales experience.
Benefits:
- Employee loan discount.
- Student loan/tuition assistance program.
- Comprehensive medical/dental/vision benefits.
- PTO and paid federal holidays.
- Weekly paychecks.
- 401k plan with employer match/profit sharing.
- Participation in Retail Sales Incentive Program.
Additional Perks:
- Continued training and advancement opportunities.
- Balanced and predictable schedule.
- Opportunity to join employee-created engagement groups.
- Local volunteer opportunities with employer contribution.
- Company outings and annual summit.
We are an equal opportunity employer and welcome applications from diverse candidates.
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