Financial Services Representative

1 week ago


Lebanon, New Hampshire, United States Northeast Credit Union Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Experience Specialist to join our team at Northeast Credit Union. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying opportunities to deepen relationships and drive credit union objectives.

Key Responsibilities:

  • Provide outstanding service to members, resolving issues and meeting their needs through excellent communication and problem-solving skills.
  • Identify opportunities to cross-sell and refer products and services to members, driving revenue growth and member satisfaction.
  • Prepare and disburse loans within established lending limits and credit union guidelines.
  • Accurately and efficiently process deposits, payments, withdrawals, and other transactions in accordance with established policies and procedures.

Requirements:

  • Minimum six months customer service experience.
  • Great communication and interpersonal skills.
  • Previous cash handling experience.
  • Ability to follow all regulations and compliance.
  • High attention to detail.
  • Working knowledge of Microsoft Office Suite.
  • High School diploma or equivalent.

Preferred Qualifications:

  • Previous credit union or banking experience.
  • Previous sales experience.

Benefits:

  • Employee loan discount.
  • Student loan/tuition assistance program.
  • Comprehensive medical/dental/vision benefits.
  • PTO and paid federal holidays.
  • Weekly paychecks.
  • 401k plan with employer match/profit sharing.
  • Participation in Retail Sales Incentive Program.

Additional Perks:

  • Continued training and advancement opportunities.
  • Balanced and predictable schedule.
  • Opportunity to join employee-created engagement groups.
  • Local volunteer opportunities with employer contribution.
  • Company outings and annual summit.

We are an equal opportunity employer and welcome applications from diverse candidates.



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