Patient Access Representative II
4 weeks ago
As a Patient Access Representative II, you will play a critical role in supporting departmental efficiencies by performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. You will be responsible for obtaining complete and accurate patient demographic information and employing proper, compliant patient liability collection techniques before, during, and after date of service.
Key Responsibilities- Greet customers and provide world-class customer service, completing full patient registration at date of service.
- Adhere to financial and cash control policies and procedures, thoroughly explaining and securing Hospital and patient legal forms.
- Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services.
- Assist with scheduling diagnostic procedures, entering data in scheduling systems and providing customers with appointment instructions.
- Educate patients about patient financial liabilities and employ proper, compliant patient liability collection techniques.
- Perform Hospital cash reconciliation and secured payment entry in adherence to financial and cash control policies and procedures.
- Secure medical necessity checks/verification in accordance with Centers for Medicare and Medicaid services, verify insurance, benefits, coverage, and eligibility, and complete assigned registration financial clearance work lists activities.
- High School Diploma or GED required.
- 0-1 year in a Customer Service role.
- 0-1 year administrative experience in a medical facility, health insurance, or related area preferred.
- Some college coursework is preferred.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Hospital administration.
- Can work in patient care locations which include potential exposure to life-threatening patient conditions.
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