Patron Services Representative

2 months ago


Blacksburg, Virginia, United States Commonwealth of Virginia Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Patron Services Representative. In this role, you will provide exceptional customer service and support to patrons at the Moss Arts Center, ensuring a positive experience for all visitors.

Key Responsibilities

  • Provide assistance to patrons with special accommodation needs
  • Process ticket sales, ticket distribution, and ticket scanning according to established procedures
  • Conduct box office and/or theater opening and closing procedures as directed
  • Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed
  • Process cash, checks, and credit cards in accordance with departmental and university procedures
  • Maintain confidentiality regarding patron transactions and interactions
  • Assist with patron emergencies and building evacuations as needed
  • Monitor patron movement and displays to minimize risk to persons and property

Requirements

  • Customer service experience
  • Experience working as part of a team
  • Proven record of punctuality
  • Willingness and ability to work evening and weekend hours
  • Strong customer service and communication skills
  • Strong computer skills

Preferred Qualifications

  • Performing arts theater experience
  • Experience using automated ticketing systems

About the Commonwealth of Virginia

The Commonwealth of Virginia is a diverse and dynamic organization that values its employees and strives to provide a positive and inclusive work environment. We offer a range of benefits and opportunities for professional growth and development.



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