Patron Services Representative
2 months ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Patron Services Representative. In this role, you will provide exceptional customer service and support to patrons at the Moss Arts Center, ensuring a positive experience for all visitors.
Key Responsibilities
- Provide assistance to patrons with special accommodation needs
- Process ticket sales, ticket distribution, and ticket scanning according to established procedures
- Conduct box office and/or theater opening and closing procedures as directed
- Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed
- Process cash, checks, and credit cards in accordance with departmental and university procedures
- Maintain confidentiality regarding patron transactions and interactions
- Assist with patron emergencies and building evacuations as needed
- Monitor patron movement and displays to minimize risk to persons and property
Requirements
- Customer service experience
- Experience working as part of a team
- Proven record of punctuality
- Willingness and ability to work evening and weekend hours
- Strong customer service and communication skills
- Strong computer skills
Preferred Qualifications
- Performing arts theater experience
- Experience using automated ticketing systems
About the Commonwealth of Virginia
The Commonwealth of Virginia is a diverse and dynamic organization that values its employees and strives to provide a positive and inclusive work environment. We offer a range of benefits and opportunities for professional growth and development.
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