Customer Service Representative

3 weeks ago

Blacksburg, Virginia, United States Virginia Jobs Full time

About the Role:

The Customer Service Agent for Fleet Services will serve as the first point of contact for faculty, staff, students, and visitors to Fleet Services. This position reports to the Operations Manager and is responsible and accountable for Fleet Services' front-desk operations, including greeting all customers and visitors and answering the main telephone line.

Key Responsibilities:

  • Provide information to customers regarding policies and procedures
  • Prepare various departmental forms
  • Process vehicle reservations and returns with customers
  • Serve as the point of contact for all FleetCommander driver profiles

Additional Responsibilities:

  • Effectively communicate with shop manager for vehicle service needs and process work orders for vehicle repairs
  • Remain in contact with the Wash Bay throughout the day to ensure vehicles are prepared and available for optimum customer service
  • Work closely with the Operations Manager and university departments
  • Collect vehicle mileage from all university vehicles for the Annual Mileage Report
  • Monitor, verify and update driver profiles and vehicle classes in the FleetCommander reservation system
  • Ensure proper closing of all reservations
  • Oversee Records Management program for department
  • Track Lost and Found items

Requirements:

  • Experience providing high-level customer service in a professional office environment
  • Demonstrated proficiency with Windows and Microsoft Office programs
  • Ability to prioritize tasks and promptly process various assignments on a daily basis
  • Ability to work well in a team-focused environment
  • Strong attention to detail with the ability to research information while being task-oriented
  • Ability to work under high-volume, stressful conditions while maintaining a high level of efficiency and confidentiality
  • Ability to interact with a diverse customer base at various levels within an organization
  • Strong interpersonal, organizational, and communication skills
  • Ability to work independently
  • Ability to manage multiple projects/tasks at the same time with efficiency
  • Data entry experience with a high degree of accuracy
  • Ability to work additional hours outside of normal schedule to meet the needs of the department and division

Preferred Qualifications:

  • Associate's degree in business management, office administration or related area, or equivalent experience and/or training
  • Working knowledge of business practices, policies and procedures
  • Experience interpreting and applying policies and procedures to complete assigned tasks
  • Knowledge of university and/or Fleet Services' policies and procedures
  • Experience with large relational databases such as Banner or HokieMart

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