Customer Service Representative

4 weeks ago


Blacksburg, Virginia, United States State Farm Insurance Full time
Customer Service Representative

At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities:
  • Assist customers with policy changes, inquiries, and complaints
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed
  • Follow company policies and procedures to ensure compliance with insurance regulations
  • Stay updated on industry trends and changes in insurance policies
  • Continuously improve knowledge and skills through training and development opportunities

What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Requirements:
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other software applications

How to Apply:

Please submit your application, including your resume and cover letter, to our online portal. We look forward to hearing from you



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