Customer Service Representative

5 days ago


Blacksburg, Virginia, United States GPM Investments Full time
Customer Service Representative

As a Customer Service Representative at GPM Investments, you will be the face of our company, providing exceptional service to our customers. Your friendly demeanor and ability to resolve issues will make our customers feel valued and appreciated.

Responsibilities:
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Keep the sales floor stocked and organized, ensuring a positive shopping experience for our customers.
  • Upsell and suggest products to customers, increasing sales and enhancing their shopping experience.
  • Champion our brand, encouraging customers to join our loyalty rewards program and highlighting the exclusive benefits and personalized offers they can enjoy.
  • Efficiently manage the cash register, handle transactions with a smile, and maintain accurate financial records.
  • Maintain a safe and welcoming environment for customers and colleagues, adhering to safety guidelines and protocols.
  • Collaborate with colleagues to ensure smooth operations and provide support when needed.
  • Take pride in maintaining a clean and inviting store, including cleaning restrooms, emptying trash bins, and refilling window washing stations.
  • Actively participate in keeping our outdoor space clean and welcoming, contributing to a positive environmental impact and a great customer experience.
Qualifications:
  • Must be 18 years of age or older (21 in some states).
  • Must be able to work weekends and holidays.
  • Ability to read, write, speak, and understand English effectively.
  • Basic math skills required.
  • Capable of frequently lifting 10 lbs and occasionally lifting up to 50 lbs.
  • Must pass a pre-employment drug screen and be subject to a criminal history background check.
  • Personable and positive, with a friendly demeanor and a knack for making people feel welcome.
  • Detail-oriented, with a focus on the little things that make a big difference in a customer's experience.
  • Reliable and responsible, with a commitment to punctuality and trustworthiness.
  • Flexible and adaptable, with a willingness to take on a variety of tasks in our fast-paced environment.


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